My name is Dave Powell. I have used this company for 28 years, and in January 2022, I paid to upgrade my system to the new ADT control smart house system. Unfortunately, it has only worked for 14 days with a problem. I have had several service calls and several phone calls to their office to get items repaired. I have asked for seiner repair techs, and they send techs that do not know the equipment. We have spent several thousands of dollars on this system, and we no longer can even turn it on without clearing all of the problems in the system. I have asked to have a seiner tech and requested they call me before coming, and they do not call, but they do call the wrong phone number. This security upgrade has been a disaster getting this new system.
And the biggest insult to this is I am still paying my monthly cost and ADT will not return my calls
Hi David,
I'm so sorry to hear you've experienced this with your Ring device and app. If you're up for it, I'd like to review the matter in detail. Please email me directly at Bilan.jenkins@ring.com so that we can work toward a solution. I look forward to turning your Ring experience around.
Bilan J., Customer Satisfaction Specialist