I ordered 4 logo printed mugs and they were shipped UPS in an unmarked box (nothing that says fragile) that was meant to hold six mugs with a top one sheet layer of bubble wrap over mugs in cardboard slots, a roll of bubble wrap in the empty 2 slots for the mug and handle. 2 or 4 mugs had handles broken off. And bottom of one mug chipped. One mug survived. The printing looks great. Online chat customer service was great. I offered up pictures and Customer service resent me 3 mugs. They shipped three in the same flimsy 6 mug box. Two are broken so bad the handles are shattered into many pieces. Looks almost deliberant. One mug survived. For over $50 I got two printed mugs. Not going to bother with customer service because I will just get more broken mugs. I do not recommend the mugs for delivery to Pennsylvania in the USA. They need to rethink their packaging for mugs or state order in quantities of 6. Customer service did a very good job and deserves a 5 star as it was not their fault their packaging and shipping breaks the items. However I am not paying top dollar for damaged goods. So bottom line is buy mugs elsewhere.