davidr374

David R.

Pennsylvania, United States

Contributor Level

Total Points
188

2 Reviews by David

1.0K Views
11/23/21
Verified purchase

I ordered 4 logo printed mugs and they were shipped UPS in an unmarked box (nothing that says fragile) that was meant to hold six mugs with a top one sheet layer of bubble wrap over mugs in cardboard slots, a roll of bubble wrap in the empty 2 slots for the mug and handle. 2 or 4 mugs had handles broken off. And bottom of one mug chipped. One mug survived. The printing looks great. Online chat customer service was great. I offered up pictures and Customer service resent me 3 mugs. They shipped three in the same flimsy 6 mug box. Two are broken so bad the handles are shattered into many pieces. Looks almost deliberant. One mug survived. For over $50 I got two printed mugs. Not going to bother with customer service because I will just get more broken mugs. I do not recommend the mugs for delivery to Pennsylvania in the USA. They need to rethink their packaging for mugs or state order in quantities of 6. Customer service did a very good job and deserves a 5 star as it was not their fault their packaging and shipping breaks the items. However I am not paying top dollar for damaged goods. So bottom line is buy mugs elsewhere.

Tip for consumers:
Mug handles will breakoff. Not packaged well enough for shipping. Company address on billing is in Netherlands. Label on shipment in the US is from a printing company in Reno, Nevada.

Products used:
Custom Logo mugs

Service
Value
Shipping
6/6/17
• Updated review

Storagetreasures please fix/correct/change/tell the truth for your online policies and rules. The remarks made here in your answers to legitimate questions do NOT follow the policies and procedures listed on StorageTreasures online web site. And Fraud is the correct word for doing such as mentioned by other reviewers. There is one reply where you tell the absolute truth - that your policies and rules are only suggestions to the storage facility on how to sell their property, where there is no agreement or requirement for them to follow any of StorageTreasures SUGGESTED policies. BUT the buyer is to be held accountable to such rules. So in reality StorageTreasures.com is a storage locker version of Craig's List only you charge a finders fee on all purchases. Forget let the buyer beware - buyer run away!

members2
Member S. – StorageTreasures.com Rep

Good afternoon David,

Thank you for bringing this to our attention. We would like to assist with this request and would like more details in order for us to provide an appropriate response. Please either send a Private Message or reply to this comment. We will be happy to answer any questions to clear the confusion our responses may have caused.

48 hours for removal? What happened to a min. Of 72?
5/15/17
• Previous review

Someone needs to look into this at StorageTreasures.com.

There are several lockers listed in the Philadelphia area with only a 48 hours clean out time. If the minimum clean out time is supposed to be 72 hours, why can the Seller enter 48?

members2
Member S. – StorageTreasures.com Rep

Hi David,

Thank you for the feedback about this. Each facility has the option to provide the clean-out of their choice. They have the right to have their own auction rules, because of that they might want to have a different clean-out time that we have. Therefore, their requirement will supersede ours. As a team, we always recommend storage facilities to provide 72 hours when they first start using our services.

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