Dawn S.

Absolute worst gift basket ever received. Not a single item that was selected during customization was received, nor was it in the style basket selected. The SUBSTITUTED items were sub par. When you select shower gel, you should not have to "settle" for bubble bath that you have NO USE FOR. The cheeses selected were selected for a reason (working around food allergies), and you should never "have to accept" Brie cheese as a substitute that was not refrigerated correctly as it was received soupy. Not one item was correct in the order. Not one item was acceptable or to a decent standard (literally seemed like product from the dollar store…only they cost A LOT more). When the company was contacted they basically said too bad. You got what you got and there are no exchanges or refunds. Let me reiterate, this was a company that claims they will customize a basket for you, only you get whatever cheap, unwanted product they substitute, and then tell you that you are stuck. This should never be acceptable. This is atrocious customer service. It would be best to order baskets from a company that cares about ethics and customer satisfaction/service. Absolutely disappointed with the cheap products, the false advertising about it being a customized basket company, and the absolutely horrible way this company dealt with delivery of an expensive customized basket filled with NOTHING that was actually ordered!