My snowblower has a total of 4 hours on it. THEY HAD THE MACHINE FOR 2 WEEKS BEFORE THEY LOOKED AT IT(IN FEBRUARY)? One of the cables broke and they had to order the cable in. This cable is a $30 part and they do not carry it... REALLY. I called again(3 weeks later), Eric said "Oh yeah the cable is here, we will put it on in the next couple of days." I had to get my driveway blown three times at a cost of $90 and 7-8 hours of shovelling out walkways... YES I AM SENDING THEM A BILL AND THIS IS THE LAST ITEM I BUY FROM THIS COMPANY... THE WORSE I HAVE EVER EVER ENCOUNTERED!