Debbie L.

I ordered this lighted tree on Nov 8th with no indication of delayed delivery. It took a while to finally find out how to look up the status of my order and I was surprised to see it would not ship until Dec 2nd, then I looked again and it will ship December 4th, then today I looked and it will ship December 5th. Because I am moving on December 11th, I called to get the order expedited on shipment. To my horror it won't even possibly ship until December 17th and there was no guarantee of that. They could not assure me I would have it in time for Christmas. I NEVER received an email stating a delay in shipment. When I asked to speak to a supervisor, I was told she would subtract 2.00 off the price. What, you just ruined my special needs sons Christmas decorations and you offer me $2.00? I passed up several options from local stores because we are moving on the 11th and this would be the only Christmas decoration I would put up this year. Finally when I insisted that I would remain on hold until I spoke to a supervisor, I expressed my disbelief and dissatisfaction with a company that boasts 173 years in business. This is a very poor practice and I would check the delivery dates by calling before you place an order. You can not trust ordering online. The site now states shipping December 17th, but that was never indicated in an email to me. I will never order and will refuse any catalog from this company in the future.