Debby v.

I have been part of the Airbnb community for 8 years and a Superhost. In the last 6 months, it has been an absolute nightmare! I have NOT received notifications of requests to book, lost bookings and status as a result. All except one or two attempts (of about 20) to message or phone them have been impossible - you cannot get through - if you do, the line is bad or the accents are so strong, you have to ask for the message to be relayed 100 x - and still get no help. They have closed my message threads without any acknowledgement of even having read my pleas for help. I am utterly appalled right now.