Debi K.

We requested a flight to and from specific cities... they changed to a different city because there wasn't anything available... but there was no mention that Hey, since there isn't anything available within the time frame at this airport we are switching you to other cities... here you go... they switched us from BUR to LGB OMG... this is almost a two hour difference to travel to the airport... I called within 5 minutes of booking and got the most unbelieveable run around... we have to ask the airline for permission... yada yada yada... I'm like just let me me cancel and I will reschedule the correct way... blah blah blah... and then Let me speak with a manager. NO. I'm like WHAT? NO... I won't transfer you to a supervisor... they're busy with important things.
NEVER... I told him, EVER again, will I use Booking.com. I will cancel everything and NEVER use your service! This is the WORST ever... The last time we used them we canceled a rental car within the time frame specified and they and rebooked a different car for a different time. They promised no cancellation charge as it was not specified in the contract... but two weeks later... a cancellation charge popped up on my card. HATE bookings! They're not helpful and liars!