The Ring Alarm Security Control Center provides a most excellent service. My review concerns Ring Customer Support. I had a general question concerning the operation of one of their devices, of which I could not find the answer anywhere on their extensive website. I called their customer support number, and selected the pertinent department to speak with. Surprisingly, it didn't take very long to get through the recordings to reach a live rep, although my call was mis-directed. I was connected to the chimes and doorbell department which was not the department I had selected. I explained to the rep my question, of which she could not answer because she was strictly chimes and doorbells, but she was more than willing to transfer me to the correct department — as soon as I could grant her temporary authorization to access my account. I reiterated my question stating it was not an account matter — it was a general question concerning a specific device. She stated she could not even transfer me to the correct department until completing the temporary authorization. That is the moment the fun began and I proceeded as it was my contention this rep was merely acting in accordance with the instructions as set forth for her. I verbally gave her temporary authorization, on this recorded line, but that wasn't good enough. First, after spelling out my email address for her, she sent me an email to grant temporary authorization. Amazon was unable at that time to complete the request. She then texted me a link for temporary authorization and again, Amazon was unable to complete the request at that time. She then verified all my personal information — but that still wasn't good enough. She then wanted the mac address of my ring base station, both Ethernet and WiFi. We didn't make it past that point as I had finally had enough and stated if I could not get an answer to a general question, I was done talking to her. I ended the call. Up to that point I had been patient, understanding and polite. These companies record their calls for their own protection; yet, they provoke their customers to frustration with all the hoops they're having them jump through. Now, I understand the need for security, especially when speaking of personal home alarm systems, but this company took it to an extreme in which nothing but a general question was being asked. I didn't get my question answered and am now wondering if signing over my first born would have been the rep's next demand. I won't be ordering any more add on devices to my system as I had originally planned, for I am afraid that even my first born would not be enough to satisfy this company's need to have a general question answered. It came as no surprise to me that this company is not BBB Accredited. Consumers should take note and heed of that fact, along with all the negative reviews concerning this company's customer support that are plastered across the internet. It does no good to purchase a Ring product, when that is where the support ends.