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Deb M.

3
Level 3 Contributor
Paris, Illinois USA

Contributor Level

Total Points
1,771

17 Reviews by Deb

  • Facebook

2/12/24

Facebook is owned by Meta. It touts itself as "help people connect, find communities and grow businesses". I joined Facebook specifically for the MarketPlace. I configured my settings for optimum privacy and opted out of ads and data sharing. Useless Endeavor. I was inundated with videos, what nots and ads based on personal information I had kept private. It went so far as to have Facebook hound me to have my payment method updated so as to pay for a product I never ordered from a company I never heard of. I had removed my payment method after boosting an ad, but Facebook was demanding it be updated. After being inundated constantly with emails concerning this and Facebook not responding to my inquiries, I closed my account. Still wanting to use the Marketplace, I created a new account with the same privacy restrictions, with no payment method associated. I posted one comment attempting to offer gently used toys for free to anyone needing them for Christmas last year. Facebook rejected it as it violated community standards and my integrity was in question. My account was disabled. In order to appeal such action, my phone number was required to verify my login to do so. I'm not about to confirm more of my information for Facebook to exploit and as such sent a request via their appeal email to receive a verification code to my email on file. No Reply. No Surprise. Account will remain disabled as far as I am concerned, but that hasn't stopped Facebook from continuing to send emails requesting I take action. In my interactions with Facebook, I believe it is not my integrity in question here. I surmise, it is Facebook's integrity in question with my privacy being continually violated in order to further their own interests. It is Facebook whom does not meet MY standards. Don't be fooled into thinking Facebook is helping people connect, find communities and helping to grow businesses. It is a data sharing enterprise with one goal in mind, Profit. It is not "free" and it is at the user's expense. In my own humble opinion of course. Wouldn't want to step on Facebook's standards.

  • Northwestern Mutual

3/28/23

I find Northwestern Mutual to be a strong company. My representative, Chuck Kasper, has always made himself available via in person, phone or email. He is knowledgeable and provides all options available. He replies quickly to communications and follows through with all requests. The online account website is informative, data is kept updated and is easily viewed. Most changes to policies can be made within one's account. My only complaint with this company is their log in requirements. I understand the need for security and sending security codes to verify one's identity; however, no options are given to receive those codes. I purchased my cell phone to use for making and receiving phone calls. Not for texting, apps, gaming or to be used as a camera. It is not an appendage. I conduct my business and handle my accounts on my computer or via phone with a live person. The option to have security codes sent via email is not available and I resent having to have my phone in hand in order to log in to my online account. I brought this to the attention of my representative but this is not his area of expertise. As a result, I have changed my preferences to receive all documents sent via US Mail, not electronically. A tragic waste of trees in this day and age but it is that much of a bother to have to sign into my account using my cell phone. Northwestern should have taken that into consideration. If Northwestern Mutual Life made the option available to receive security codes via email; then, I would consider them a five star company. They should not be making the decision of how to receive security codes their decision. That is a decision to be made by the customer.

  • Blue Cross/Blue Shield

3/27/23

I could not be more dissatisfied with Blue Cross Blue Shield FEP Vision (BCBSFV). On paper, this appears to be a good company and plan. This vision plan's benefits are comparable with other vision plans around the same price point. Where this company is lacking is in customer service and maintaining a website that is functional and informational. Providers do not appear to understand just what this plan is or who is administering it. I have had one insist it was a discount plan and refused to honor it. I had another provider who couldn't find my information in the system. I had to call BCBSFV myself and have them call the provider to explain to them how to confirm my eligibility. In their call's recording I have to input my information; yet, when the live rep finally picks up the phone they have no clue who they are talking to and all information must be repeated. I am constantly having to contact this company via phone and wading through their useless recordings in order to speak to a live person. I am often given different information for the same issue by the various reps. There is a message contact via their Facebook page in which replies are not received. Their provider page states which companies are in network and I call those companies to ensure they are in network, only to find a claim denied because they are out of network. There is no winning with BCBSFV. Their member portal isn't capable of displaying one's claims and/or claim status. I have two people on this vision plan and in order to view claim information, if at all, four separate accounts must be created in order to view that information. Two with BCBSFV and two with Davis Vision whom is the administrator of the vision plan. Davis Vision requires not only one's Group ID number but all other personally identifiable information in order to create an account. Why that is necessary I know not for that information is already associated with the Group ID number. BCBSFV has been nothing but a tremendous source of aggravation and frustration since I switched to their insurance last open season. The plans benefits and cost are not commiserate with such aggravation. I will be promptly switching back to United Health Care Vision this open season. It takes but creating one account with United to view all information for everyone on that plan. Spectera administers their plan and providers are familiar with Spectera which in turn is more widely accepted. They are easy to reach via email or phone and their website is functional and informational. A vast difference between United and BCBCFV. No, I do not recommend Blue Cross Blue Shield FEP Vision unless one is inclined towards self torture.

  • Advantageeyecare.org

2/18/23

The eye exam and associated tests appear to be on par with other Eye Care businesses. Some of the tests I was not familiar with and had to ask each time what they were for, except the glaucoma test which was obvious. Where this business needs vast improvement is in customer relations. I spoke to three people prior to making an appointment, all were outgoing, friendly and helpful. I saw none of that during my actual visit on the day of my appointment. I felt more like I was in a funeral home instead of an eye care facility. The atmosphere was somber, quiet and all the staff were reserved in their demeanor. I cannot recall seeing anyone actually smile. The doctor was down to business, entering the room without introducing himself, addressing me by name or showing any signs of welcome. I hope it was indeed my chart he was holding in his hand, There was no assistance provided in selecting a frame or going over options for the lens. There are two small carousels with frames crammed on them which are available free under one's insurance plan, The staff member spun one and said I could pick from those or pay more for any frames on the wall. Those frames one is to pay extra for offer a much larger selection and are displayed nicely making it easy to view and select to try on. The options for the lens were not discussed and I was not given a paper depicting what exactly was being ordered for the lens or any breakdown of what insurance covered or did not cover. I did specify no lens bifocals of which I knew was on the order because I had to pay a co-pay for that option. Otherwise, I was clueless as to what exactly would be included on the lens. When paying, I asked the receptionist what form of payments they accepted and was met with a blank stare and no reply. I then asked if she would accept my credit card of which she readily replied. When I left I had a credit card receipt and a future appointment. No copy of my order and no written lens prescription. I went over this visit in my mind later that evening and could not find one positive thing to say about it. Next morning I called and told them to cancel my frame/lens order, cancel my future appointment, refund my credit card and I would be in later to pick up my lens prescription. I called my insurance company to ensure only the claim for the eye exam would be paid. When I arrived later, the atmosphere had not changed. I was given my prescription and receipt for refund without one word being spoken by them. This company obviously did not appreciate nor want my business. The feeling is mutual and I will not settle for such poor services.

  • Amazon

1/26/23

(Upgrading to five stars. I had an Executive member of management reach out to me to address all my concerns. The consideration, attention given to my concerns and efforts made on my behalf by this Executive, far surpasses anything I ever imagined. Amazon management does speak to people.) Amazon is rapidly going down down downhill. Two day free prime shipping is more than often not the case anymore. Packages are estimated 3-4 days out, are lost, delayed and arrive empty of items. Amazon Music plays the same twenty songs over and over out of over 100 songs. Subscribe and save one must watch constantly or pay more for products with that savings program. I was unable to log in to my account, again, today because Amazon does not send text security codes required for log in. For the fifth time I had to contact their Account Change Team concerning this. As usual, it was much of a hassle. I had to give all my personal information, spell out my email phonetically and answer security questions due to their flawed security protocols. These reps cannot go back to correct wrong security information inputted, only forward. So even knowing the wrong info has been entered they continue to ask security questions only to tell you you have failed and must now call back to start all over again. Their security questions need to be more security directed. These reps stick to a strict script and are incapable of handling anything but what their script tells them. Akin to beating one's head against the wall when speaking to them. I had to call this security team three times today to have this issue resolved - for the fifth time. I asked to speak to a supervisor; however, this security team in charge of security for all amazon customer accounts has no one overseeing this department. They are a bunch of individuals handling the customers accounts with no accountability to anyone. The supervisor of retail I was transferred to was only capable of accepting feedback and passing on to management. That was his only purpose and he could do no more. I was told by this supervisor that Amazon's management only manages people - they do not speak to people. Must be an interesting management meeting attempting to intercept all the hand gestures and sign language they must be using to communicate with - since they do not speak to people. Absurd - not one supervisor, not one management person capable of speaking to a customer and having issues resolved. I asked the reps at Amazon, on all four previous phone calls concerning their failure to send log in verification texts, "If I remove my number from my account how will Amazon verify my log in?" I was told I had to have a number associated with my account for log in purposes. No ifs ands or buts about it. This fifth rep, actually the seventh since I had to call three times today, resolved this issue by removing my number from my account. Now, I will receive emails with verification codes which is what I requested in the very beginning and was told by 4 previous reps that amazon was incapable of doing so. Who's on first at Amazon? Doesn't appear to be anyone remotely competent.

  • BitDefender

1/19/23

Bitdefender Anit-Virus functions as well as comparable anti-viruses. Nothing exceptional. It is support that is lacking in this company. Auto generated emails are only useful if they pertain to the situation at hand. Bitdefender auto emails contain erroneous information in which one can only ascertain their true intent, if having knowledge of the procedures of this company. Much time I have wasted contacting this company to straighten out their messes caused by auto generated emails. They finally make a specific reply stating what their true intent was, which should have been stated in the first place in order to prevent miscommunication and more time wasted contacting them again and again. Their emails are from a non monitored box and one must go online and log in in order to communicate each time. Common sense does not prevail here in that auto emails are not appropriate in every instance. Please get it together Bitdefender and put a little effort into your customer support.

  • United Airlines

12/26/22
Verified purchase

Negative Stars. United will tell you on your flight they are the number one airline to fly. In my mind, they are not even in the running. I made reservations six months before Christmas to ensure a flight for a most important event, not Christmas. I picked seats to the very rear of the aircraft for personal reasons. It was either that or the very front and first class is not worth the cost. My reservations and seats were confirmed and I received confirmation emails. Even though I had signed up to be notified of any changes to the flight, I still checked on the flight every week. Three times the flight was changed and not one notification. Three days before departure I checked again and found my confirmed seat had been given to another passenger with my husband remaining in the original seat. When I spoke to the United rep about this issue she was unconcerned. Her resolution was to pick another seat in the middle of the aircraft. I made reservations six months early to avoid that and her unconcerned reply was I could cancel my reservation. That close to Christmas there were no other fights available for my selected date. I was forced to upgrade and pay for two first class tickets to be at the front of the plane and to sit with my husband, who has medical problems. That there is the quality robotic customer service one can expect from this self stated number one airline. United will place you at their mercy and gouge your wallet no matter what it takes to do so. First class was not out of the ordinary. The trays are not taken away in a timely manner causing one to do acrobatics to leave their seat to use the restroom. After contorting myself between the tray and seats to get to the restroom, I asked the attendant if he could remove my tray so I could sit back down. That fine not so courteous attendant acted like I had just asked him to jump the plane without a parachute. I remained standing for five minutes until he saw fit to remove the tray. They offer free hand sanitizer packets to their passengers, in this closed confined space, having an overwhelming smell which competes with the cologne and perfume people choose to inundate themselves with. If they believe they are offering a special service they are sadly mistaken. Sure there is more leg room, but not worth the cost. First class gets to board first after those needing assistance and active duty military. Still not worth the cost, for that plane is not going to leave any earlier, have any less mechanical problems or less of a possibility of going down just because high paying passengers have boarded first. That flight is not going to leave until all the waiting passengers have boarded, so don't be in a rush. Yep, Yep - that's United Airlines, and why I'll steer clear of their very own number one airline for future flights.

Service
Value
Quality
  • Nationwide

9/30/22

I recently purchased a Homeowners and Auto Insurance Policy from Nationwide. I would give five stars to customer service and responsiveness to communications, although I have never had to file a claim. The breed of my dog came into question concerning the Homeowners Insurance. Although my current dog is not nor a mix on the Nationwide Breed Ban list, I find it disturbing it was even considered. My dog is getting old and eventually I will be in search of a new companion. I will not allow an insurance company to dictate to me just what dog I am allowed to provide a home for. As such, I switched my insurance to a more enlightened company. It is not the breed of dog in question here, it is how people treat those breeds that are. Even a poodle can viciously attack a toddler if treated badly enough. Nationwide, and other companies like it, need to be focusing on the established behavior of a specific dog instead of stereotyping breeds according to the latest trends. A line is being crossed here. I received an email for an electronic refund on September 14th, with an expiration date of September 21st. There was no option to request the refund via mail. Not wanting to register for yet another account (I was already registered with Nationwide and they already had my bank information) and give out my bank information yet again, I called the company to request the check via USPS. Not that simple. I had to wait until the electronic refund had expired before they would issue a check. Here it is September 30th and I just called the company, again, who stated the check had been mailed on September 27th. Six days after the electronic refund offer had expired. Is all this necessary to further delay a refund? Nationwide needs to understand not all consumers wish to continually give out their personal information when it is unnecessary to do so just for the sake of expediency. Nationwide needs to understand quite a bit.

  • 4seating.com

9/4/22

Upon reading reviews/complaints of this company on the various websites, I found them to reinforce my own personal experience, I find this company sorely lacking in all aspects. Their products are shipped defective quite often. Receiving a replacement part for the defective part is a lengthy process taking up to six months or more. Emails are not always responded to. The representatives do not speak for the company for their words are not always honored by the company itself. If one has paid extra for white glove delivery to have the item brought in and assembled, that courtesy will not be extended to the replacement part. This company will send a video so one can do it themselves. They tend to place most of the burdens on the customer after sending a defective item to begin with. Quality Control is lacking. The disposal of the defective part is left to the customers expense. They state they stand behind their products but I only see that happening when the customers are throwing things at them and they are avoiding being hit. I haven't found one redeeming quality in this company.

  • Aspen Dental

8/26/22

Aspen Dental uses high pressure salesman tactics in an attempt to separate one from their money while disguising it as concern for one's dental health. I do not believe any dentist to be so lacking in qualification that they could not detect even half of what Aspen Dental will tell you needs fixing or the diseases you presently have. Upon scanning other reviews, gingivitis appears to be their favorite go to disease and my husband wasn't exempt. To walk into a dental office for a cleaning, which requires a full set of x-rays and evaluation, and walk out with a treatment plan costing thousands of dollars is unbelievable. Never did get that cleaning and never did sign up for that treatment plan. Never did feel they were more concerned with my dental care then they were with obtaining my money. Couldn't stomach the high pressure sales pitch. On the bright side, they were friendly - but I wasn't there to make friends.

  • Overstock.com

4/24/22
Verified purchase

I had such a dissatisfying experience with this company that if they were to offer me any item in their inventory for free, I would not accept. If you think that is an exaggeration - think again. Not going to happen. These folks do not communicate with each other in their own company. The left hand has no idea what the right hand is doing. I placed two items in the cart on their website and selected PayPal as my payment method. I was redirected to PayPal and I accepted the terms of PayPal. In all my decades of using PayPal, at that point I am redirected back to the merchants site to conclude my order. Not this time, at that point the order was submitted and I only knew because I received a prompt email from Overstock thanking me for that order. However, I never submitted the order. I was never re-directed back to the merchants site to select any type of delivery options (of which the rep informed me there were no options) or review my order or submit my order. I never clicked any Submit or Place Order button. Yet this company states the order was placed "on my behalf". By whom? PayPal certainly doesn't do that and if anyone is going to do anything on my behalf they had better have my authorization to do so first. The rep I spoke to could not grasp this concept. Their website is flawed. Not functional. Another rep responding to my BBB complaint stated that I agreed to their terms and conditions, return policies, cancellation policies, etc. when I submitted the order. How am I supposed to know I have 30 minutes to cancel an order when I never placed an order? Again, rep is not able to comprehend I never submitted or placed any order and the problem is with their website. This company attempted to withhold shipping fees ($400+) from my refund for an order that I cancelled (that I never submitted) before processing was completed and before the items were ever in transit. A shipment had been created at the delivery company (I spoke directly to the delivery company) - but the items were never in transit at time of cancellation. I ordered a loveseat and sofa. The rep told me (on the phone when we were trying to clear up this matter) the only delivery method available for that order was outside the house. Now, I am over sixty years old and I am not capable in any way shape or form of lugging those items into my house from my driveway even if I ate a hundred pounds of spinach. There is no way on God's green earth I would have selected a delivery to have a loveseat and sofa dropped in my driveway. That should have been her first clue something was amiss. Had I ever been redirected back to that page for delivery I would have removed the items from the cart at that point and moved on to another company that offered white glove delivery. But I was not and I did NOT submit the order. Upon hanging up she said four hundred plus dollars would be deducted from my refund. I was going to pursue that otherwise but I immediately received two emails and two text messages from this company issuing a full refund for the order. What? Then about a half hour later comes the answer from the BBB rep reply that I had agreed to all their policies upon placing my order and I would be charged shipping fees. Again, What? The rep further stated that if white glove delivery is offered it would have been on the page of that item. I did not go through every item on their website to notice any different options for all their different items nor am I required to. Who's on first at this company? Still not sure as to status of refund for this order I never placed. Too many conflicting stories. And the wheels on the bus go round and round.

  • Ring

12/31/21

The Ring Alarm Security Control Center provides a most excellent service. My review concerns Ring Customer Support. I had a general question concerning the operation of one of their devices, of which I could not find the answer anywhere on their extensive website. I called their customer support number, and selected the pertinent department to speak with. Surprisingly, it didn't take very long to get through the recordings to reach a live rep, although my call was mis-directed. I was connected to the chimes and doorbell department which was not the department I had selected. I explained to the rep my question, of which she could not answer because she was strictly chimes and doorbells, but she was more than willing to transfer me to the correct department — as soon as I could grant her temporary authorization to access my account. I reiterated my question stating it was not an account matter — it was a general question concerning a specific device. She stated she could not even transfer me to the correct department until completing the temporary authorization. That is the moment the fun began and I proceeded as it was my contention this rep was merely acting in accordance with the instructions as set forth for her. I verbally gave her temporary authorization, on this recorded line, but that wasn't good enough. First, after spelling out my email address for her, she sent me an email to grant temporary authorization. Amazon was unable at that time to complete the request. She then texted me a link for temporary authorization and again, Amazon was unable to complete the request at that time. She then verified all my personal information — but that still wasn't good enough. She then wanted the mac address of my ring base station, both Ethernet and WiFi. We didn't make it past that point as I had finally had enough and stated if I could not get an answer to a general question, I was done talking to her. I ended the call. Up to that point I had been patient, understanding and polite. These companies record their calls for their own protection; yet, they provoke their customers to frustration with all the hoops they're having them jump through. Now, I understand the need for security, especially when speaking of personal home alarm systems, but this company took it to an extreme in which nothing but a general question was being asked. I didn't get my question answered and am now wondering if signing over my first born would have been the rep's next demand. I won't be ordering any more add on devices to my system as I had originally planned, for I am afraid that even my first born would not be enough to satisfy this company's need to have a general question answered. It came as no surprise to me that this company is not BBB Accredited. Consumers should take note and heed of that fact, along with all the negative reviews concerning this company's customer support that are plastered across the internet. It does no good to purchase a Ring product, when that is where the support ends.

  • Diepholzauto

12/21/21
• Updated review

Diepholz reply, "I can completely understand your frustration. As you know, the supply chain for parts has been greatly affected world-wide and it has been a struggle for the companies to keep up with the demand of back-order parts. The constantly changing arrival dates have played havoc with scheduling for appointments, frustrating you, the guest, and our service advisors as they try to stay on top of the changes. We have made some changes to help with the challenging adjustments, and aim to improve our communication with the guest. I will reach out to you and give you the updated information we have as of today. Please feel free call myself or Sherry Carr with any further requests or questions. Thank you for your feed back as we transition to better times ahead." I contacted a Chrysler dealer in Terre Haute Indiana yesterday (Burger Chrysler and Jeep) concerning this issue. Her first question, "Was the vehicle inspected and the interim solution applied?" to which I replied, "No". She then made me an appointment for her first available opening this month (next Monday) to have this done. She further stated that after the interim solution was applied, when the part became available it would be shipped to me to have the repair completed. None of this was to be charged to me. This rep resolved this long standing issue in a matter of minutes. That is what I call Outstanding Customer Service by Chrysler. This was a Safety Recall issued in February of this year of which Diepholz failed to comprehend or merely chose not to place much importance on. There is no excuse, as begged for in Diepholz's reply, for this issue not being resolved long before now. Diepholz is sadly mistaken if they believe I will contact them regarding this issue or for any other reason, now or in the future.

Poor Quality
12/16/21
• Previous review

Diepholz Auto Paris Illinois. Back when Carmen managed the Diepholz Repair Service Department, quality work and quality customer service were a given. This service department is under new management now and the quality of work and customer service has torpedoed downhill. Updates to the status of the vehicle are rarely communicated to the customer; instead, the customer must continually call for updates. The manager's response to my question(s) of why I was not notified, (for whatever reason) is always - "I forgot". In addition, extra parts are ordered without the customer's authorization. This last hiatus of attempting to have our vehicle repaired entailed over a week and a half of the vehicle sitting at this place awaiting a repair. We were given excuse after excuse as to why it had not been repaired, of which of course we had to call to find out. I have been a long standing customer of this Diepholz, but enough is enough. This place has lost my confidence and trust in their quality of work and their customer service leaves little to desire. On another note, I have been attempting to have a Chrysler recall repair completed on my vehicle since end of February/beginning of March of this year, when I was notified of the recall from FCA. At first, the part was not available. Understandable; however, the interim solution was never completed either. Chrysler was aware of the interim solution, (as dictated by the NHTSA) but I was not aware of it until two days ago. About three months ago, after many calls in between, I was told the part was ordered. Each time I call I am told I will be notified when the part comes in. I'm not holding my breath to receive that phone call; however, due to the safety nature of the recall, I am of the opinion that this Chrysler dealer has failed to remedy this defect within a reasonable amount of time and I have reported it as such to the NHTSA.

  • Century 21

5/26/21

I had the extreme displeasure of dealing with this company on my son's behalf in early 2020. It was a sellers market and the house pended quickly. My son had to re-locate for new job and left the state leaving his house in the hands of his agent, only with assurances by such that he would take steps to ensure required contract repairs were completed in time for scheduled closing- at my sons cost of course. Agent failed to take any action. With my son's permission, I contacted agent.He stated businesses in E. C. were busy and had an ETA for repair over a month out. What this agent failed to realize is that over a month out was way past the scheduled closing date and the agent was not concerned. I made 2 calls from my home to E. C., 8 hours away. End result: 2 appts. Set within three days time BY E. C. businesses. This agent's word was no good on all accounts. I drove to E. C. Was there 3 days. Never saw this agent (he dropped off keys to husband at hotel-couldn't make our meeting the next morning for he had to attend the closing of his new house) or agent re-assigned to my son at my request. My identity was never confirmed nor a POA asked for, yet I was making decisions for their client. New agent was no better than the first. Too busy to meet me at anytime and couldn't speak in a voice that wasn't dripping in condescension. Before leaving E. C., after all contract stipulations were met, I had the keys. Agent was too busy to take possession and secure the house properly. I had no option but to leave lock box unattached to door inside screen door- leaving the house unsecured. Agent called shortly after I left, stating she was unable to unlock the house (but finally UN-busy enough to get to the house after all this time), for the keys didn't unlock the front door and back screen door was locked. This could have very easily been prevented had either of the agents been performing their duties as my son's agent. Agent then called my son and TOLD him he had to pay for a locksmith because his "mother" had locked her out. Again, at no time did either agent confirm who I was, ask for evidence of my power to make decisions on his behalf or make any attempt to meet with me. It was she, whom failed in her duties as my son's agent to take possession of the keys and secure the house. My son refused to pay for that locksmith. Soon after, Agent called my son again and threatened him that his "mother" had placed his contract in jeopardy, eluding that the house would not close as scheduled. This was uncalled for in such an overly stressful situation and I marvel at the audacity of this agent in making such a remark. What her intent was is still not clear as contract stipulations had been met and house was on target for closing date, due to no effort on these agents part. Both these agents made claims to be real estate agents; however, their actions or lack of belie that very claim. I attempted to contact the owner of this company while in E. C but to no avail. I spoke with his executive who said she would have him call me back-my call was never returned. I made several more attempts once home, all to no avail. I contacted Century 21 Corporate HQ's who passed the buck back to this company. I recently spoke to the broker of this company (via email) whom, besides being obviously amused at my dissatisfaction, stated that both agents were, "overwhelmed by my sense of urgency". I believe both agents were underwhelmed by the fact that when I left Eau Claire there were but a few days left in which the contract stipulations had to be met. I am assuming that little unimportant fact escaped both this broker and his agents. This company failed to provide real estate services in the best interest of their client. Grounds for official complaint? Yes. But alas, my hands are tied as my son wants nothing ever to do with this company or any other Century 21 company - again. If you are looking for sub-standard real estate services, then this is the company for you. Your search is over.

  • Vonberndk9training

3/11/21

This dog trainer (and I use that word loosely), is an alpha dominate trainer and as such instilled nothing less than fear and mistrust of others in my dog. Sure he can have your dog temporarily heeling in less than five minutes. Quite impressive he states. However, I too would be following this trainer's lead if I had a chain strapped around my neck and was constantly jerked, pulled and snapped to for a consistent five minutes. He did not allow any type of positive reinforcement for my dog in his obedience training. At the same time I enrolled my dog in obedience training with this man, I also enrolled him in guard dog protection training. This man's method of training for such is to tie the dog to a raised platform and proceed to antagonize the dog by using his hand and what appeared to be a riding crop to tap my dog's head and body while dancing about my dog - further inciting him. Granted these taps were not hard but I had placed my dog in a fearful position where he could not possibly understand why he was being treated in such a manner. This entire venture was my bust - I should have known better than to subject my pup to such methods of training. I'm still making that up to him to this day. The first time he went through his protection training I was not present. The second time I was skeptical of this man's methods. There was not a third time or any other time for this training or continued obedience training. His co-trainer, Sam, is pretty much just as ineffective. The one obedience training my pup had with Sam he was too concerned about my dog biting him (go figure) than he was in the actual training. He was also more concerned about selling a dog to a couple who happened in thereby interrupting our training session - and made my dog and I wait a good 25 minutes while he tended to that. I took my pup and we left. Sam couldn't understand why. I paid a good deal of money up front for this shoddy obedience and protection training and it included a once a week training which I terminated after less than a calendar month (some sessions were cancelled by the trainer due to unavailability or over-booking); however, this specific trainer doesn't give refunds for it is his contention that the customer will learn the basics, continue the training on their own with what he has provided and he in the end loses. I can assure this trainer that I will not be using any of his methods in the continued training of my dog and in the end, yes, this trainer has lost. I am the one at fault in all of this: for not doing the proper research in the various training methods and in choosing a "qualified trainer". If I'd had I would have seen that this trainer was not qualified to provide my dog training for he is a Gestapo - not a dog trainer. I am still attempting to undo the damage this man caused my pup and have found an excellent qualified trainer to continue with my dog's training. This new trainer leads with positive reinforcement, a gentle hand and a genuine concern for my dog and his well-being. He has made great progress in alleviating my pups fears and my pups spirit is being revitalized. I urge you - if you care for and love your dog - please take him or her elsewhere for their training. (Note: John insists the customer write a review for him on his website after the initial evaluation training. I did so - with high hopes of success. When I attempted to revise my review by writing an unfavorable one - my review was rejected and therefore is not visible on his website. I am wary of the other positive reviews I find there now for I am not certain of the unfavorable reviews that may have been written but were rejected and not posted)

Products used:
Obedience and Guard Dog Training

Service
Value
Returns
Quality
  • T-Mobile

3/3/21

T-Mobile at first appeared to be a step up from Verizon's shoddy customer service. I was able to set up cellular services with T-Mobile and have my phone numbers ported quite easily via phone with their representative(s). That always seems to be the easiest part when attempting to obtain any service - T-Mobile is not an exception in taking potential customers hard earned cash and in a prompt fashion. Their reps were courteous, friendly and appeared to be quite knowledgeable — again, a step up from Verizon. However, and stay with me here for this is almost amusing (emphasis being on almost), T-Mobile sold me cellular service for an area that they do not provide cellular coverage for. Yes, you read that right. They obtained my location information, verified my location information and then sold me a package for non-existent cellular services. What? Now I am in the process of finding yet another cellular company that does indeed provide cellular coverage for my area. Third time lucky it's been said. We'll see. There is an issue on the table here of the money I paid this company for the activation fee for such non-services. The first rep I spoke to said she couldn't refund an activation fee which led me to speak with a supervisor. This supervisor initially said the same thing — stating she was as high up in management as I could go to have this issue resolved. She was it. Excuse me? - I think not. As usual, I persisted and between her speaking to her management team (of which I was just informed didn't exist), they were able to circumvent the inability to refund the activation fee to my bank account by issuing a pre-loaded debit card for the activation amount that I could use anywhere as a debit card. This said card is "supposed" to be mailed to my home address — but "be advised it could take some time arriving". I am a bit hesitant to believe that said card will actually arrive considering that this same company told me their cell services covered my area, sold me a cellular package and took my money quickly in the process of doing so. Are they to be believed or not? That remains to be seen. This supervisor, like so many other sub-par businesses, was apologetic that I was sold such services but I grow weary of such glib apologies from such companies. They are not the ones spending countless hours having to rectify issues that have arisen solely due to their very own ineptness. It is far easier to give lip service than to get on the horn and have these issues resolved in just as quickly a manner as they were in quickly extorting good money from their customers. I told this supervisor that I would be filing a complaint with the Federal Trade Commission for Fraudulent Business Practices - for selling services to consumers that simply do not exist. Her reply was that it was not fraudulent. Pardon me ma'am, but this practice has fraud written all over it unless I am mistaken in the meaning of that word — which in this particular instance, I think not. There's also the issue of my spending even more of my good money in purchasing a T-Mobile compatible phone, but we won't go into that issue for fear of this company turning tail and hitting the road running. It would be highly unproductive for me to waste my time attempting to do so. At the beginning of this review I stated T-Mobile's customer service appeared to be a step up from Verizon Wireless customer service; however, Verizon never sold me cellular service they were incapable of providing. If you have to make a choice between these two I would suggest Verizon. At least you would have cell service while attempting to resolve your issues of which Verizon will inevitably drag out. If you can avoid these two companies altogether then I would highly recommend going elsewhere for your cellular services. There are many to choose from. Do not settle for sub-par services. You are not at their mercy and you are deserving of quality service.

Products used:
Cell Service Kind Of

Service
Value
Shipping
Returns
Quality
  • Verizon

2/12/21

I have been a customer of Verizon for many years and although I have no complaints with their cellular service, their customer service in regards to maintaining a viable website and/or app is beyond sub-standard. The customer continually has to endure recordings, wait times, and re-directing of phone calls in order to reach a live rep - and at the correct department, whoever Verizon decides that to be. I have had a need to use Verizon's website in order to maintain my account information. Invariably, whatever I am attempting to do is thwarted by Verizon's inability to maintain the functionality of their website. The most recent issue being attempting to change a payment method. Due solely to their own website design, after three attempts of doing so I am advised I have exceeded my maximum tries and must now wait 24 hours before re-attempting again. With a previous issue in which I had to contact a live rep via phone I was informed by that rep not to use the website - use their app. Yes, that was this rep's solution to all my issues with their website. I don't particularly like using apps to conduct my day to day business but due to Verizon's ineptness I was forced to do so with my present issue. After more than 24 hours I signed in to the Verizon app on my phone to attempt to change the payment method again. Now I am being told that I still need to wait 24 hours before re-attempting. In my primitive calculations - one complete day has only 24 hours in it, and it has been well over one day in which I am re-attempting to change my payment method. Now, I am once again placed in the position of having to hunt down and connect with a live rep at Verizon to have the very simple issue of changing a payment method addressed. It is interesting to note that Verizon has a page within their website for a customer to schedule a call back in order to prevent the customer from having to wait on the phone. Not so surprisingly - that feature does not function. Verizon is a multi-billion dollar company. A Leader in the communication field. Yet, Verizon does not have the technology or capability to maintain a basic functional website. Perhaps it is more convenient and less costly for Verizon to allow their customers to flounder needlessly about and waste their time in attempting to connect with a live rep than it is to simply spend a few dollars of their billion bucks to fix their website issues. That should tell one right there just what it is that Verizon values. I assure you - it is not the customer. (Verizon Wireless censures their Facebook Page. Unfavorable posts are not allowed and as such - are removed.)

Service
Quality

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