Deborah P.

I just bought 2 polartec "blankets" from these folks and they don't even compare to the ones I've ordered from them in the past. They're thin and more like the micro fleece sheets that I order from Kohl's. They're also way too expensive-(over $160 for 2 thin "made in China" "blankets"). Also, I had to revise my review three times on their website before they would post it. I think most of the folks who gave this "blanket" an excellent review have never ordered one of the older versions. Last purchase from them.

I recently ordered 4 bottles of hairspray from these folks because they were on sale and, needless to say, I was extremely disappointed with the whole process. Firstly, I had used a free shipping coupon but when the order was sent to my email the coupon had disappeared. Secondly, the tracking number sent me to nowhere(never did work). The order never did show up in my Order History on their website(I've ordered from them before). When I finally did receive the bottles of hairspray they had just been thrown in the box with no padding and one of the bottles leaked. The advertisement papers that were in there were stuck to this bottle because they had gotten wet and then dried. If they don't have any more respect for their customers than this I think I'll take my business elsewhere.

I promptly received an email from Paula Young apologizing for the experience I had. They gave me a credit for free shipping(which I received) and they also sent me another bottle of hairspray. I believe in redemption and I think they certainly redeemed themselves. Maybe someone had a bad day. Needless to say, with their prompt response and actions to correct what went wrong I wouldn't hesitate to buy from them again and encourage others to do the same. Thank you PaulaYoung.com!