Debra B.

I recently ordered dolls for Christmas. Upon receiving one of the dolls, I determined it was too small and was Not what I believed it would be - I have been trying for 4 days to reach some one about a return!
Also, I tried to add a debit card and for whatever reason, it was rejected! But they charged me for adding it!
I want to return this doll and have that fee refunded to me!
I spend over $400 with this company but I will not ever shop there again

I have ordered from this company several times. The product is suitable but customer service stinks! I placed an order then cancelled it as soon as I got the email stating covid had them super backed up. They assured me my order was cancelled - 2 days later the charge cleared my bank! It has been laborious to say the lest to get the full amount refunded - still waiting!