I have a great call cell phone with their 5 star emergency service. This is my only phone. Two weeks ago my phone stopped working. I went to their website and completed their email form for customer service. I received no response. I decided to just buy a new phone. When I went to activate it, I found that existing customers can't activate a new phone on their website - you have to call them. How are you supposed to do that if your only phone isn't working? I finally got the phone activated, but now I've had no service for two days. Again, no way to call them. I've emailed them twice with no response whatsoever. They have absolutely no concern for their customers whatsoever. I'll be switching to another phone service ASAP. I just wish I had seen all the bad reviews online for this company before I ever got involved with them.