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Company is as bad as they come. Promises made to get you to sign the contract and then they renege on every single commitment. Restoration was quoted to take 4-14 days. I'm returning home four days shy of three months. They tore my house apart and left it that way for me to put back together -- after they had been paid to do the job. Cleaned contents were dump in one room instead of being put back in the place from which they were removed. Refuses to correct this as well even though paid to do so. Damaged property and refuses to replace even though commitment was made to do so. They are outrageously expensive for the service provided. Owner is a hot head who abuses clients who ask for estimated completion dates and updates on status. And he is the one who refuses to to complete work that has already been paid for! The entire company should be avoided at all cost. Hire Dalworth or Servpro restoration companies instead. Save yourself heartache and grief. Wish I'd never heard their name or hired them. You don't want to live the nightmare I've lived.
Received call from GrubHub about my food being so late. Said she would waive delivery fee. Concerned food would be cold she said to call back and they would do something. Food was to be here 6:15-6:25pm. It arrived at 6:56pm ICE COLD AGAIN. Called GrubHub again and got another run around. Talked to different person who said she'd refund delivery fee. I want refund because I can eat cold food. She "Called restaurant" to see if they would authorize refund. Guess what... no refund. Enjoy cold food! This service is not worth a second of your time. Food is always cold. No customer service at all. Screws customer every time. I'm so glad I'm going back home tomorrow be cause there is NO GRUBHUB where I live. Save yourself the aggravation -- do not use this service!
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This company took parts of our property where no damage occurred. One finding/assessment will be...
A friend that works for Mr. Restore was called to help us the day our home was set on fire. My...
We would like to address Ms. Colville’s complaints. After the contract was signed to begin work, Ms. Colville revealed to us that she had severe allergies. As a result, the cleaning products that would be used to clean a situation like this were unavailable due to Ms. Colville’s health condition. Extensive time was taken to insure that the contents were cleaned thoroughly and properly as to not create more health problems. After the contents were returned, Ms. Colville refused to allow us to put the contents back in the appropriate rooms because she believed the rooms smelled of smoke. We did not receive payment to return and unpack Ms. Colville’s contents but agreed to help because of her health. The property was inspected by MrRestore, an adjuster for Ms. Colville’s insurance company Safeco as well as a third party restoration company, ServPro. No party could detect any smell of smoke. Ms. Colville also asked a family member to inspect the property and she too could not smell any smoke. At this point Ms. Colville wanted all items replaced in her house. This was not a justified request and denied by her insurance company.
Ms. Colville claims that we damaged some of her items in the process but when we pack out a structure we do a thorough inventory including picture documentation and can prove we did not damage her contents.In regards to Ms. Colville’s statement that our services are “outrageously expensive,” that is completely untrue. We use an estimating software called Xactimate. It is the industry standard software and the pricing is dictated by the insurance industry. We submitted our estimate to Ms. Colville’s insurance company, Safeco and they had no problem with our prices and remitted payment in full to Ms. Colville.
Ms. Colville was mad and frustrated about the time her project took as well as not getting all her contents replaced. The time frame was unavoidable due to the complexity of her health condition and the insurance company made the final decision about replacement of her contents.
In the end, Ms. Colville refused to pay us and we believe payment for work completed is fair. When we tried to collect she responded with a negative review.