Absolutely not responsible! They are a waste of time. They scheduled an appointment with us to repair a washer and dryer and missed the appointment twice. We were originally scheduled for repair between 1:00 and 5:00. The Technician, *******822, called at 7:30 am to ask if he could come earlier, we agreed. He said he would arrive shortly but never showed. He lied and said he had come and we knew better because there is a camera which showed him parked across the street and never coming to the door. When we called to explain that he had not come, he got angry and said, "maybe I won't come today". We called Sears and spoke to Ernest who supposedly escalated the issue and assured us that someone would be out between 1:00 and 5:00. No one came or called! Don't waste your time with Sears Home Services, they are a mess.