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Denise R.

Contributor Level

Total Points
267

2 Reviews by Denise

  • Grooves.land

5/4/20

I ordered a singer sewing machine and paid 130 for it. Received a confirmation email and all was well. 2 weeks after the order was placed, I emailed asking for an update on the order. No response. I let it go a couple more days and sent another message. Still no response. I decided at this point it must be a scam so, thankfully I had paid through PayPal, and I opened a dispute. Only THEN did I receive a response from the company through Paypal telling me the item wasn't in stock, there had been a mistake and could I please wait while they tried to get more stock in. I said I would wait and I did right until the point I had to escalate through paypal. I escalated, no response from seller at all. Still waiting for refund through paypal. This is possibly the worst transaction I've ever encountered in my life. And I do a lot of online shopping. I would highly recommend staying away from this company and buying your product elsewhere. Utterly abysmal.

  • JJ's House

4/7/20

I ordered the dress for a ball for my daughter. Ordered in plenty of time allowing the 33 days for the making of the dress and paid a large sum for expedited shipping. It took over 2 months to get to me in the end and the ball was already over. Had to buy a last minute replacement on Amazon. When the dress finally did arrive, well after it should have, it was absolutely beautiful but it's now going to sit in the closet unused after costing me nearly 200. Not worth the hassle or cost of returning it. I definitely wouldn't recommend using this company unless you have months to allow for a dress to arrive.

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JJ's House R. – JJ's House Rep

Dear Denise,

Thank you for shopping with us. We have learned your main complaint and we are sorry for all the inconvenience caused.

1. All of our dresses are made to order, usually, the dress needs 15-17 days processing time. Due to the Corona virus, some makers were not allowed to be back to work and the delivery time was also be greatly affected. We will highly appreciate it if you could understand that.

2. We are so sorry that our delay made you feel unsatisfied. We are more than willing to solve the problem for you. We accept your return and please be assured that the return postage will be at our expense.

The detail return information has been sent to your email. Your attention and reply will be highly appreciated.

Thank you for your time and effort. Please contact us if you need any further assistance.

Denise Has Earned 7 Votes

Denise R.'s review of Grooves.land earned 7 Very Helpful votes

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