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Denny C.

1
Level 1 Contributor
Seattle, WA

Contributor Level

Total Points
351

4 Reviews by Denny

  • Rover

10/29/23

My first time time using rover.com left me profoundly shocked and disappointed. I found a catsitter through them who came by for 25 days in a row. Even though she stated shortly after starting that she had been assaulted and suffered a head concussion, I told her to "take it easy" and not go in on the days she felt unwell. Almost three weeks later, she then messaged me to tell me that my cat had bitten her and that she had decided to go to Urgent Care. She continued to catsit until I returned.

But a few days after I got back, she messaged me to accuse me of having lied (denied) that my cat sometimes bites and punctures the skin. She also added that she had a compromised immune system and that she shouldn't have to tell me this. I'm not sure I understand completely the logic of her last statement.

She had done an excellent job despite the head injury and the catbite (which never turned into anything serious). I gave her a glowing positive review and tipped her.

I discovered ten days after that rover.com had disabled my login to their site. I had to telephone them to discover what the issue was. Apparently they had decided that my cat was a danger.

There is no way for me to ascertain how seriously my cat had bitten her (he sometimes bites me, too, breaking the skin, as I had explained to her when she messaged me to let me know, and I applied a topical ointment, which had always cleared up the lesion).

Rover.com should allow me to communicate with the catsitter to find out what really happened. It sounds like what she messaged me was not what really happened. She made it sound like a perfunctory duty she had had to perform.

They take your money and then refuse to take responsibility for clearing up a serious issue. I am a responsible cat owner and I would like to be sure that my cat's behavior has not significantly deteriorated. Now I am missing an important component which would allow me to assess how much of a danger, if any, he might pose for myself or another catsitter.

Now I don't have any record--much less receipt--of my catsitter's having catsat for me for 25 days. Or way of getting one. It all has "disappeared in the ozone." That isn't right and isn't fair to me (the "employer").

Short of that, I face having to surrender him, which I really do not want to do.

Tip for consumers:
The rover.com website is impossible to navigate. It is very confusing and user-unfriendly.

Products used:
Catsitting.

Service
Value
Returns
Quality
  • CruiseCritic

10/30/21
Verified purchase

I would not advise taking this site seriously. I spent hours writing an extensive review of Star Clippers, for a cruise I had paid in full and spent months researching and preparing for.

The company bilked me by overbooking its second cruise in 20 months. It used the pretext that I couldn't provide proof a PCR test, even though they did an antigenic Covid test then and there. Star Clippers ostensibly "required" the first test, even though its policy (in fine print, in one of three long attachments sent by email) is not in alignment with that of the EU or for that matter, other cruise lines.

Cruisecritic refused to upload my review onto their site, saying that since I had not actually sailed on the Star Clipper--even though I (1) had had months of customer interaction with them by phone and by email and (2) had paid close to $4,000.

I was stranded in France for the next 12 days and had to shell out close to another $4,000, which the cruise had covered. In fact, I flew to Corsica ($500) to meet up with the cruise, the day after embarkation. The company gave me the wrong port of call, so I wasn't unable to join the cruise. Then I had to pay for hotels, food, etc. which had been already been paid for (the cruise).

I have no way of proving that cruisecritic.com is in cahoots with Star Clippers but it sure seems that way. There is no logical reason (other than fealty to the cruise line or a kick-back) for them not to allow me to tell my real-life story!

Now I understand why I receive weekly cruise offers via cruisecritic.com: they get paid by the cruise lines to find/solicit/attract customers. No wonder they don't want to risk offending the very people upon whom they depend for their bread and butter.

Products used:
cruise

Service
Value
Shipping
Returns
Quality
  • Biblio

2/6/21

I purchased a book that was supposedly in very good condition and a hardback. It turned out to be a paperback in fair condition. I sent photos of the condition of the book to the bookseller and to biblio.com FOUR TIMES. Never heard back from biblio.com. Never paying from these crooks again. What a waste of time dealing with them.

Tip for consumers:
unreliable: they ask for photos of goods that don't live up to the description and then let it drop. I think you're supposed to pay the return shipping as well, when it's the seller that is 100% at fault. I can provide email invoice & photos but don't have for this kind of nonsense. Other bookseller platforms don't act so irresponsibly. This is the first I've had this from.

Products used:
two books

Service
Value
Shipping
Returns
Quality
  • 1000Museums

6/13/19

Despite the apparent accords signed with world-class museums, something is amiss with the production process at 1000museums. You order custom-to-made photo-mechanical prints of art works, from their online website, but you have no idea what the end result really will be case. Case in point: (1) Caravaggio's "Medusa" in the Uffizi came out very dark and "smudged" despite its near lifesize. The background should be a bright spring green. The entwining snakes lacked definition and highlights. (2) Van Gogh's "Wheatfields with Cypress" (London, National Gallery), on the other hand, came out way too washed out. The intense corn yellows of the wheat fields came out practically lemony yellow, while the skies came out a light sky blue, with the impasto, that appears in the Taschen book jacket of the hardcover on Van Gogh (Inga Walter) was practically invisible.

The Taschen book sells for around $20-$25, about a third of the cost of the color-challenged 1000museums print.

In other words, there is no quality control. No work is inspected against the image that they have under contract from the museum.

Be prepared to have to send it back in the tube after you inspect. You have to do this within 30 days.

I wrote to 1000museums to express my concerns, and all I got back was, "We think our prints compare favorably to many of the others out there" rather than a substantive reply, explaining if and how they assess the quality of a made-to-order print. What standards do they hold themselves to? A mystery, indeed.

Ignore the self-hype of 1000 museums: it's no better than art.com, fineartamerica.com, walmart (?), etc. Definitely don't get it framed there--you may be paying a lot for a substandard poster!

Denny Has Earned 11 Votes

Denny C.'s review of Biblio earned a Very Helpful vote

Denny C.'s review of 1000Museums earned 6 Very Helpful votes

Denny C.'s review of CruiseCritic earned 3 Very Helpful votes

Denny C.'s review of Rover earned a Very Helpful vote

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