Placed my order 24th December 2010. One month later, no news/no product. Phoned them, no reply/response. Sent email to cancel order because my credit card had not been charged yet. No response to this either. Two days later, credit card was charged. Canceled c/card because of bad reviews, just to be safe. Decided to wait another month to see if product will arrive, before filing fraud claim. A day later received email with tracking number, few days later parcel arrived. Great product, new in sealed box. Wonderful! BUT, due to bad customer service, no response to email or phone calls - won't do business with them again.