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Diana G.

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Total Points
102

1 Review by Diana

  • Haddon & James

8/5/21

PLEASE DO NOT BUY FROM THESE PEOPLE. We bought a six seater garden furniture set at the auction. We have bought at auction before and know the rules. However, it was already falling to pieces as we were getting out of the box. My sister and her partner were shocked at the poor condition, washer bent, screws cross threading and the ratten falling of the chairs. Even the guy who dropped it of said "it's a bit difficult to put together, if I had'nt got all these to do, I'd do it for you" He told us he was short of drivers and he was the warehouse manager. We tried to return it for for a refund, what a joke, my husband, got told, no refund, replacement only, just like that, from a nice gentleman called Gordan. My husband has stage 4 cancer and has just come out of hospital from a bleed from the primary cancer. He asked them if they would refund the money as this is more important at the moment to us than garden furniture, we are two nurses with 77 years experience between us and all this Gordan could say as he loves to quote the book at you, "well I'm following procedure", "we're running a business here", "the only person above me is the managing director and eh don't speak to the people, eh's got us for that", or Kaylee, "put you on hold now" then goes off for ten minutes and comes back and says "bad news, I can get the replacement delivered to your greenhouse but no refund" At the end of the conversation I said "the company lacked a moral compass" Gordan said "it was no point insulting the company" putting the phone down on me. I hardly think telling someone that there company has no moral compass is an insult. If you are still thinking of buying from them, remember if it cost £1 or £1000 and the thing you buy falls to pieces in front of you as you take it out of the wrapper. GORDAN WON'T GIVE YOU YOUR MONEY BACK.

Tip for consumers:
DON'T BUY FROM HADDON & JAMES....

Products used:
Garden Furniture

Service
Value
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Diana G.'s review of Haddon & James earned 2 Very Helpful votes

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