If there was an option for ZERO stars, I would leave that! Their customer service SUCKS. Been trying to close account since last year after I had to abruptly move. Nearest bank now 4 hours away after move. Wouldn't close after messaging via app, and still won't as wants me to go in-person. Brought my account as close to 0 as possible so wouldn't worry about dealing with balance, and they still won't close account. Now in the negative due to below balance fees. NOT MY PROBLEM AS I REPEATEDLY ASKED FOR ACCOUNT TO BE CLOSED. Unless this bank wants to pay for my travel to my nearest bank, CLOSE THE FRAKKIN ACCOUNT!