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Diane D.

Johnston Rhode Island

Contributor Level

Total Points
164

2 Reviews by Diane

  • Alight Solutions

11/13/23

Would give 1/2 star if possible. They handle BWH pension and have been a nightmare to deal with, Customer service is extremely poor. You get passed on from rep to rep. They ask the same question 4 times. Spent 70 minutes on the phone to resolve not receiving documents in mail. They had incorrect ZIP code. This demonstrates how poor they are in problem solving- for verification they wanted ME to provide the wrong zip code THEY entered! How would I know what they entered? These are people dealing with pension accounts?

Service
Value
Quality
  • Lowcost Trees

6/11/22

I bought 24 Thuja $3750. Paid for the install with all the textras- trees. Died in 30 days! Owner not returning calls or texts. Installer told me later I was sold trees that were dog too early and root balls sat on frozen ground in Vermont sub freezing weather for weeks. He told me they should not have been sold to anyone. On a Rob /Shane aware, that's why there's no warranty in cash only. The installer offered to give me back his $25 per commission.

Tip for consumers:
Be more prepared with your pictures and receipts I could not upload mine because of the size

Products used:
24 GreenThujs trees

Service
Value
Shipping
Returns
Quality

Diane Has Earned 4 Votes

Diane D.'s review of Alight Solutions earned 4 Very Helpful votes

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