I used to trust the BBB, and swore by them. That was back in the 80s/90s. Fast forward to today. If you want to know how good a business is, ask friends and family, check out yelp and google reviews, but DO NOT use the BBB as your resource. They refuse or just plain won't post reviews or complaints if it doesn't fit their agenda.
In this last case, and there have been others but this one takes the cake, the business had an A+ rating on the BBB. There were no complaints filed or reviews posted, at least so it seemed. I submitted my complaint and after back-and-forth between me and the business (the business even claiming I was harassing them because of using the BBB), the BBB quickly deemed my complaint as "invalid". How can a complaint be invalid if it really happened? I emailed them and asked for clarification, and was told that they wouldn't allow a complaint against a company that I had previously took to small claims (case was already over), but that I could post a review. I then submitted a review, the business again responded that by me doing this I was harassing them, so the BBB made the decision to reject my review. No reason given other than it seemed filing a negative complaint or review is bad for their business and they don't want any part of that. They don't want to taint someone's A+ standing even though it's undeserved.
I filed a complaint with the main BBB and to date, haven't heard a word.
To make a long story short, NEVER ever use the BBB as your resource when choosing a business. The BBB brushes negative feedback and reviews under the rug.
Hi Dina, Thank you for your review, we're sorry to hear about your concerns. In order to address the concerns of both sides, we allow pros to temporarily contest a review if they believe there are false statements in it. We base any decisions on documentation which is why it is helpful for us to discuss the situation with you and collect more information. We're happy to have a rep reach out to assist you with this matter if you send your contact info to emailus@homeadvisor.com. -HASupport