Thumbnail of user dinae6

Dina E.

1
Level 1 Contributor

Contributor Level

Total Points
357

3 Reviews by Dina

  • Better Business Bureau

2/11/18

I used to trust the BBB, and swore by them. That was back in the 80s/90s. Fast forward to today. If you want to know how good a business is, ask friends and family, check out yelp and google reviews, but DO NOT use the BBB as your resource. They refuse or just plain won't post reviews or complaints if it doesn't fit their agenda.

In this last case, and there have been others but this one takes the cake, the business had an A+ rating on the BBB. There were no complaints filed or reviews posted, at least so it seemed. I submitted my complaint and after back-and-forth between me and the business (the business even claiming I was harassing them because of using the BBB), the BBB quickly deemed my complaint as "invalid". How can a complaint be invalid if it really happened? I emailed them and asked for clarification, and was told that they wouldn't allow a complaint against a company that I had previously took to small claims (case was already over), but that I could post a review. I then submitted a review, the business again responded that by me doing this I was harassing them, so the BBB made the decision to reject my review. No reason given other than it seemed filing a negative complaint or review is bad for their business and they don't want any part of that. They don't want to taint someone's A+ standing even though it's undeserved.

I filed a complaint with the main BBB and to date, haven't heard a word.

To make a long story short, NEVER ever use the BBB as your resource when choosing a business. The BBB brushes negative feedback and reviews under the rug.

  • HomeAdvisor (Powered by Angi)

12/24/17
• Updated review

After providing Homeadvisor with documents and waiting a couple of weeks while they reviewed the information, they have added my review back to their website. Because of this, I am updating my review with four stars. I'm giving four instead of 5 because the process took longer than expected, and I basically had to prove my negative review.

Reviews - They Choose Which Reviews to Keep, Regardless of Facts
12/22/17
• Previous review

I posted a review regarding a business on their website. I received an email asking me to call to confirm my review, which I did. Everything stated in my review was based on fact, no speculation or assumptions. They agreed to post the review. That evening, I noticed the review was gone. I contacted HomeAdvisor the next day and was told the business wanted it pulled so it could be updated. Wait, isn't this my review of the business not the businesses review of itself? They told me to call them to "discuss" further. No, why on earth would I have to call them twice to have my review posted. I will never use this website or service and will see if my account with them can be forever cancelled.

Thumbnail of user dank36
HomeAdvisor -. – HomeAdvisor (Powered by Angi) Rep

Hi Dina, Thank you for your review, we're sorry to hear about your concerns. In order to address the concerns of both sides, we allow pros to temporarily contest a review if they believe there are false statements in it. We base any decisions on documentation which is why it is helpful for us to discuss the situation with you and collect more information. We're happy to have a rep reach out to assist you with this matter if you send your contact info to emailus@homeadvisor.com. -HASupport

  • HomeStory

12/20/17

Signed agreement July 2016 to purchase knotty pine exterior French doors and paid 50% down payment. Months later doors arrived but doors had matching knots. Never told these were veneer and even if they were veneer, the knots should not have matched per Simpson's website images (knotty woods). They agreed to make new doors and assured me (in writing) the knots would not match, but they did on 2nd doors too. I requested a refund, but they refused. They admitted (also in writing) that the doors were odd but there was nothing they could do about it. They still have over $2k of my money and then sold the two door sets to other customers. This Seattle/Bellevue location should either give me my money back or make good on our signed agreement.

Dina Has Earned 17 Votes

Dina E.'s review of HomeAdvisor (Powered by Angi) earned 2 Very Helpful votes

Dina E.'s review of Better Business Bureau earned a Well Said vote

Dina E.'s review of Better Business Bureau earned 13 Very Helpful votes

Dina hasn’t received any thanks yous.

Dina doesn’t have any fans yet.

Dina isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user ginay85
3/28/24

The BBB says now that I filed my complaint with them I didn't ask for any help so that's all they...

Thumbnail of user johnqp5
2/21/24

The Better Business Bureau of Winnipeg is absolutely useless, and I don't even know why they...