Disappointed C.

WARNING! DO NOT BUY TICKETS HERE. Extremely disappointing experience at a football game at Wembley.
So we got the information on a Thursday that we should pick up the tickets on Friday at a pharmacy near Wembley. At 3am on Friday we got a WhatsApp with the new information, that we should pick them up at a hotel near Baker Street. We went there in the given time frame and got the tickets. On Saturday we went to the stadium and to the gate at 2:15pm. The tickets didn't work. We called the contact that told us to pick up the tickets at Baker Street and he told me he could not talk just write. So I wrote him about the issue and he told me NOT to go to the tickets office, but to go to the pharmacy 1.2 km from the gate. We RAN to the pharmacy (0,7 miles) and waited about 10-15 minutes outside. The guy told us he was coming in a few minutes. He NEVER CAME and wrote to us to go to the tickets office! At that moment we thought it was a joke. But we ran back there, because it was already about 3:00pm (game starts at 3:30!). The line at the tickets office was huge. We were in the queue about 20 minutes, when the guy from the Email called us und told us to pick up replacement tickets at the pharmacy! So we had to run again...! It was really exhausting and we came back extremely tired. And even when we arrived at the pharmacy the guy wasn't there! Then my husband called him and he got him waiting on the phone for a few minutes (that costs MONEY for us, since we are not from the UK). Then he told him to go to a shoe store nearby and when he arrived there, nobody was there, even though he was told, we was waiting there. After my husband called again, the guy with the tickets came. It was about 3:30pm. We missed the kick-off. We sprinted back and we finally got in, about 15 mins after the start of the game. It was a hot and sunny day and it was extremely tiring...
We understand that Man City issues the tickets, but the handling of the situation and the overall confusion was completely on LiveFootballTickets... Horrible.
DO NOT BUY TICKETS HERE.