Filed 3/24/22 with tax pro Jerilynn Harris. Received notice that I was all set sit back, checks on the way. 5/11/22 talked with Eugenia she gave me a case number, said technical error and someone will call me with in 3 to 5 days. 5/24/22 called *******625, got Jeanette she transferred me to escalation, disconnected. Called back *******625 got Anthony, he trsf me to escalation. Got Kathleen in retail escalation, said she could not help sent me to Dominique at *******639, Dominique said her system froze, then she hung up on me. Dialed *******639, got Leslie, she transferred me to Alec at *******334. He is in retail, said he could not help and sent me to Mikalah at *******288. She was very helpful. 45 minutes later, she sent me to Jennings at *******128. It has now been over 2 hours and no resolution.