When you have an instant payment on a purchase you know you have a problem., SOP is once the item ships the PayPal payment is made. I contacted Paypal within five minutes of making a purchase to let them know that it was a scam. I attempted to cancel the order and everything disappeared, The item was never delivered they had bogus USPS information they used saying I received something I never received. Proof was given that the item was never received and PayPal still did not return my funds. There is a communication problem and after five phone calls and an hour spent on their chat the resolution was finally to refund my money! Please note, fraudulent sites are using fraudulent delivery information and it's very hard to detect and it may seem to take a lot of time but it's worth it, stop the dirt bags!
Hello, D’Lu S.
We sincerely apologize for this incident and thank you, for bringing this to our attention. We're really sorry to hear you were disappointed with your experience, and we'd love the chance to make it up to you.
You can rest certain that we will fix this matter as quickly as possible.
If it is not too much to ask, please provide us with the information indicated below. This enables us to view and validate the following information about your order:
- Email address provided at order placement
- Invoice Number
Please update your review or get in touch with us via the contact form at https://derila.com/contact.
We appreciate your cooperation and eagerly await your response.
Customer Support at Derila