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D’Lu S.

1
Level 1 Contributor

Contributor Level

Total Points
241

3 Reviews by D’Lu

  • ChicWish

1/20/24
Verified purchase
• Updated review

I need better quality, sorry, your product is not my thing

I returned what I purchased and got back a percentage of my purchase, eventually.

Reason I chose this business:

We all make mistakes, I just try not to make them too often

Reason I chose this product:

The photos looked good

Service
Quality
Time will tell
12/12/23
Verified site experience
• Previous review
  • Derila

12/26/23

Received as a Christmas gift, tried to return and was told by customer service (what an oxymoron and I quote)..."I really understand that you may have some concerns about your recent purchase and are looking to initiate a return.
Before we move forward with your return, we'd like to introduce you to an alternative option that could truly make a meaningful impact. Rather than returning your pillow for a refund, we would like to invite you to consider participating in our "Derila Pillow for Ukraine Hospitals" initiative." When I attempted to get a refund I was shut down with restock and percentage reduction.I hated this " pillow"and wouldn't wish it on the poor people of the Ukraine.VERY disappointed wouldn't recommend to my worse enemy!

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Darata S. – Derila Rep

Hello, D’Lu S.

We sincerely apologize for this incident and thank you, for bringing this to our attention. We're really sorry to hear you were disappointed with your experience, and we'd love the chance to make it up to you.

You can rest certain that we will fix this matter as quickly as possible.
If it is not too much to ask, please provide us with the information indicated below. This enables us to view and validate the following information about your order:

- Email address provided at order placement

- Invoice Number

Please update your review or get in touch with us via the contact form at https://derila.com/contact.

We appreciate your cooperation and eagerly await your response.

Customer Support at Derila

  • PayPal

5/9/22

When you have an instant payment on a purchase you know you have a problem., SOP is once the item ships the PayPal payment is made. I contacted Paypal within five minutes of making a purchase to let them know that it was a scam. I attempted to cancel the order and everything disappeared, The item was never delivered they had bogus USPS information they used saying I received something I never received. Proof was given that the item was never received and PayPal still did not return my funds. There is a communication problem and after five phone calls and an hour spent on their chat the resolution was finally to refund my money! Please note, fraudulent sites are using fraudulent delivery information and it's very hard to detect and it may seem to take a lot of time but it's worth it, stop the dirt bags!

Tip for consumers:
Many payment services are available I suggest you check them out carefully!
This was a really tough situation and the guys out there doing the fraud, are really good!

Products used:
Not a product, this is a service

Service
Value
Quality

D’Lu Has Earned 1 Vote

D’lu S.'s review of Derila earned a Very Helpful vote

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Similar Reviewers on Sitejabber

Thumbnail of user nadiyan1
3/28/24

Not sure why the company didn't refund the full amount after my return the order and charge me...

Thumbnail of user sarahh2803
3/28/24

The products are very stylish and reasonably priced