Order was pretty slow arriving considering they're only 4 hours away but that's not the problem. I received a regular flex shaft when I ordered a stiff. Called in for a replacement and there's not a stiff available. The CSR didn't offer ANYTHING to make it right, just told me to return it and then they'd issue a refund. $5 per gallon gas and these guys want me to drive the club to a FedEx drop off (20 mins away) when the mistake was theirs. My mistake was trusting globalgolf.com but that will not happen again.