Donald R.

My 33 year old son died suddenly & unexpectedly on Sunday morning, 1/30/2022. As part of the funeral prep, on Monday evening we ordered clothing for his viewing/service. Since the funeral home needed by noon on Friday, we paid $41 for their 'SuperFast' delivery. Knowing we needed this clothing to proceed, we scheduled his viewing/service for the following Monday. We called customer service about the shipment status starting Wednesday getting the simple message that it 'should' ship soon. When asked, they couldn't, or wouldn't, tell us if the order had even been picked yet. They also claimed there was no supervisor to speak to about this. On Thursday, when we realized KingSize.com wasn't going to come thru for us, we went thru son's closet carefully (it feels so much like you're snooping thru his personal life), found a shirt that would fit we liked and went out to the local Franks Big & Tall store (a store our son had no doubt shopped at) where they were so very helpful and we purchased a pair of pants and a belt. We met our Friday due date with the funeral home. His SuperFast delivery order? It didn't arrive until the afternoon of his Monday viewing. Needless to say I returned the shipment for a refund although we didn't get the shipment cost back. In case you're listening KingSize.com, look up the order history for Freehold, NJ that ends in 7222.