Donna F.

I placed on online order 3/10. Was told the item will arrive no later than 4/30. Five days later I contacted the store and wrote an email to the owner requesting a cancellation of the order. On day six (yesterday) the item arrived. So of course the owner never planned to email me back. Why the item arrived so quickly in my opinion is so that they can keep all your money and not refund a dime. How does an order that doesn't even give me a shipping confirmation, as they said they would, get me a product from China so quickly? Again, in my opinion, they ship it overnight so you really have no recourse to stop it and the payment. Most online retailers wait until the items ships before charging the amount on your cc. No, not these people. They charged immediately, even though they claimed the item would be arriving sometime before 4/30. Be careful people, they also charge you a $10 drop shipment fee, and there is NO reason to pay that fee. That's another way for them to take your money "legally". PUUULease... these people rip you off right and left. The owner is 100 years old and has seen and taken advantage of every trick in the book. He's sitting on all kinds of wealth from yours and my money. Why can't bridal websites STOP taking advantage and just act more like department stores, which refund your money if you are unsatisfied or change your mind? Because it's the wedding business and they feel they can rip you off because they know you'll be trying several dresses before you find the one. Just look elsewhere. These people are not worth taking your money like they did with me. Why are the return policies so strict? Ridiculous, in my opinion. Go elsewhere, where they treat you like a person and not another pocketbook. Very unhappy. Now I'm stuck with a dress I don't even want or need. I will not pay these people another penny to "take it back". I will pay a tailor money to have it shortened and wear to other events. All I can say is I'm so relieved it was on the lower end of my price range so I was out only a few hundred and not several hundred. BE SO CAREFUL. I have learned so many lessons on this first attempt to buy a dress from a reputable retailer, that I may write a book. This place will be a chapter of what not to do, all negative. GOOD LUCK PEOPLE. LOOK ELSEWHERE. Stick with the department store websites, which allow you to buy and return if needed.

Oh yeah, the owner told me his name is Simon. Was I talking to Simon Simon? The owner's name is Brad Simon. If he really cared about customer service, sooooo many conversations would be totally different with customers. Of course they tell you that you get a free pair of earrings, my $#*!. There is none and never have been. They suck and anyone that continues to buy from them after all these negative reviews: well, I guess you don't care! Good luck to you then. Everyone else, stay away. Thank you.