All I will say is run, if you want your teeth and money. All these reviews are similar. I lost a good tooth because of this place. They took unauthorized money from my credit card. I called fraud alert team from the card, they investigated, and refunded thousands of dollars back to me. You can also write your States Attorney Generals Office, they already have a consumer protection program going on.if enough of you turn Aspen Dental in with your Attorney General, maybe We The People can finally shut this business down. They have so many terrible reviews from all over this country, I don't know how they stay open. And the employees they all have,, how in the world do they train them? It's like walking into the Stepford Wives movie. They are all robots trained to lie, steal, cheat. I dealt with a smooth talking office manager with a mouse trigger finger to your Credit card. Since she's office manager, she does what she wants, lies to you about what you're signing, and charges you things, anything to get more money.and her boss is just as bad. I caught him in lies too. He's so confident, he says do what you have to do.so here I am, exposing their dirty deeds. We need everyone that was hurt by this conniving practice to help close down this dental business. They don't need to hurt anyone else.