douglasr8

Douglas R.

4
Level 4 Contributor
Mid Wisconsin

Contributor Level

Total Points
2,601

About Me

International traveler, Engineering manager. Lived in China for 5 years and Israel for 1 year. Worked & visited 30 countries. Vietnam Combat veteran, pilot, HAM radio operator, done a little bit of everything!

How I Can Help

Between engineering Mgmt jobs, I was a Global Product Supply Manager, with expertise in Logistics, transportation, and Customer Service operations

Interests

Cameras, riding my Harley, flying, shooting (not hunting), reading, and building things.

25 Reviews by Douglas

Fix
3.6K Views
8/11/21

Used them twice. First time they were good. This time they failed to deliver product or customer service. The did not respond to any emails, and their site banner is blaming delays on Covid 19. I ended up buying same parts from Home Depot with 3 day shipping. (So much for the Covid excuse)
Now they refuse to even answer emails about order cancellation.

Tip for consumers:
Search online for another supplier if possible.

Service
Value
Shipping
Returns
32.8K Views
12/22/19

I love this place. Fast, free shipping and always had my brands in stock. The auto reorder & delivery was so handy, I didn't have to think about it. And no carrying those heavy bags!
But most telling, my beautiful dog died right after I received an $80 order. I went online to cancel the auto order/delivery, and they expressed grief, and refunded my entire bill! Told me to donate the food to local animal rescue.
God bless this business!

12/22/19

Good selections and great prices. I use HRO for coax and accessories mostly. They haven't failed me yet, and ship immediately. My go to for Ham Radio accessories.

12/22/19

Great selections of power products. Also great prices and fantastic delivery! Order it and it ships that day! Every time I decide I need power wiring equipment, I find it at Powerwerx. They haven't failed me yet. I love shopping online with Powerwerx.

12/22/19

Great selections, great prices and fantastic delivery! Every time I decide I need equipment, I find it at DX engineering. They haven't failed me yet. My go to for Ham Radio gear.

12/20/19
• Updated review

Since they became part of Camper World, nothing but bad news for customers. I will never shop there again. Bad selection and bad corporate standards.

Loved this place
1/8/16
• Previous review

Great selection and even better prices. Fast shipping.

123K Views
12/19/19

I ordered two items for Christmas gifts. Unknown to me they are shipped from independent vendors. When neither showed up, I tried to contact Etsy. Their site only allows you to go after the vendors. I bought from Etsy, not the vendors. (One vendor say they'll reship, but probably not till next year, the other vendor says let them know on the 23rd if it not here.)
Obviously this is a sham mini-Amazon, but without the quality service.
Never again will I risk using this poorly managed outfit.

2.5K Views
7/28/17

I love this product for my dog. My problem is with their ordering online. They need to hire a competent IT person as their ordering system is the worst I have ever seen.
Every time I order, the site hangs up on screens and refuse to let me finish the ordering process.
I cringe when I run low on the product and need to order, knowing that I am going to get frustrated at the extremely dysfunctional site engine.

4.6K Views
7/12/17

I purchased $4,300+ worth of dinning furniture in three orders. The table was back ordered for 2 months, of which I wasn't advised till after the purchase.
The delivery of the chair orders (2) were plagued with delays by their freight carrier. After taking 2-3 days to travel 1400 miles, It took 12 days and 16 days respectively to get the chairs from the local delivery outfit to my home, a distance of only 100 miles.
I got limited value updates on the table (extending the delivery date) and was told I had no options on the use of the same unresponsive freight carrier (AIT) for the table.
Great products, but totally nonexistent customer service.
Never will use them again, even with the good products.

1/7/16

Every order ships wtithin a day or two. Quality is always good. Love the selection.

1/7/16

Fast shipping but no customer service. Multiple times items were "not available" and they kept providing new dates, but never actually shipped.
Tried to contact them, left multiple emails, not a single response.
Cancelled prime.

7/10/14

Ok on the PC, but nothing but headaches on an iPad. They changed they programming earlier this year, and cannot access many functions now. I have been trying to get AFF to acknowledge the problem since May 2014. Very poor customer service. After multiple email relays, they would act like the problem was new, and I had to start all over again describing the issues
Then they said it was an iPad problem, strange that it worked fine for the first few years!
Unfortunately I had extended my membership just before they modified the site, and they say they cannot refund.
Buyer beware

7/10/14

Great site for keeping in touch with shipmates.
Actually I contact mostly new ex-sailors and read many interesting forums.

5/27/14

Uses a third party to do online billing for Cobra insurance, has a $7.95 per payment fee!
That's 20% of my monthly bill!
Ridiculous, get with the modern world of online payments!

5/1/14

Had Allstate life for about forty years. The policy is fine, but like most companies nowadays their customer service access is via a horrible phone menu process that wants verbal responses instead of buttons pressed. But the system does not recognize half the prompts given by my clear and educated MidAtlantic voice.
Very annoying, then finally I get through and I am talking to someone whose foreign accent was so thick I had to ask her to repeat herself many times.

5/1/14

Almost everything is poor quality, but they fill that niche - when you need a one time use item or, for me, extra tools too keep in the outbuildings & sheds. Since they are only occasionally used, I do not want to duplicate with the type of expensive tools I keep in the shop, so Harbor Freight tools fit the bill.
As many have said - expect to get what you pay for.

5/1/14

Have dealt with B&H photo for over ten years. I have probably spent over 25,000 USD there. Pro DSLRs, Lighting, tripods, bags, etc.
Great prices, great inventory, and fast delivery, even overseas.
Can't say enough about how good they are!

28.5K Views
2/8/14

I have ordered from Cabela's for over 10 years. Great selection of items and they have super inventor. Spent thousands on guns, ammo and camping gear. 50% online, & 50% in store. Sometimes they have things you can't find anywhere else, and always good quality.

2/8/14

So so internet service, but incredibly terrible customer service. Ever time it rains the DSL service goes down, and then it takes 30 min of phone button pushing to get to a real person. Then they demand a time you will be home to send the tech - hello idiots! It is not raining in my home, it is outside!
They always claim they have checked and it is not a line problem so it must be in my home. Well for this electrical engineer/HAM radio operator, I can pretty much tell where the problems are!
Every time they come out, check at the interface box outside my home all ok there - then go work on the junction boxes down the street, and miracles, fixed!
I live in a rural area, and no other options are available.
I can only dream if the day I move!

2/8/14

Ok site for the number of contacts, but got fed up with the pop up banner adds that return every time you change pages.
I pay to join. Why the ads like a free site?

Douglas Has Earned 61 Votes

Douglas R.'s review of Fix earned 2 Very Helpful votes

Douglas R.'s review of Cabela's earned 2 Very Helpful votes

Douglas R.'s review of Allstate earned 3 Very Helpful votes

Douglas R.'s review of Etsy earned 9 Very Helpful votes

Douglas R.'s review of DXEngineering earned a Very Helpful vote

Douglas R.'s review of Ham Radio Outlet earned a Very Helpful vote

Douglas R.'s review of Chewy earned 2 Very Helpful votes

Douglas R.'s review of Dinovite earned a Very Helpful vote

Douglas R.'s review of Wisteria earned 4 Very Helpful votes

Douglas R.'s review of OurTime earned 10 Very Helpful votes

Douglas R.'s review of Amazon Prime earned a Very Helpful vote

Douglas R.'s review of TogetherWeServed earned 7 Very Helpful votes

Douglas R.'s review of Woodcraft earned 3 Very Helpful votes

Douglas R.'s review of B&H Photo Video earned 2 Very Helpful votes

Douglas R.'s review of ElectricGeneratorsDirect earned 2 Very Helpful votes

Douglas R.'s review of Lowe's earned 4 Very Helpful votes

Douglas R.'s review of Harbor Freight Tools earned a Very Helpful vote

Douglas R.'s review of Navy.Together We Saved earned a Very Helpful vote

Douglas R.'s review of Delta earned a Very Helpful vote

Douglas R.'s review of Verizon earned a Very Helpful vote

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