I had some issues with the configuration of the chat, as I migrated the domain and I probably created a mess. They responded to me within 1 minute of my support request via a live chat. I actually spoke to about 3 operators as I had to leave the position unattended for a while, and they again not only responded to me promptly but continued where the issue was left from, without me going into all the details again. The most shocking thing is that I'm in their FREE plan, yet I received a 6* star support. Wow!