I've been a member of Marmeladies for some years and I have never faced such negative situations you described, guys!
Everytime I have an issue to resolve I write my concerns to Client Support Team of Marmeladies(their ticket system is rather convenient)
And they react to my complaints or comments urgently. They always investigate the case and provide me with prooves or reasons.
If it is inappropriate conduct of lady they claim to remove her. Once there is some system errors they always are ready to make the refund
If there are grounding for these. I like the site, I have two constant ladies in correspondence at the moment: Olga from Odessa and Tatyana
From Zaporozhye. I like both of them and i'm not able to choose who is the best at the moment. So I'm planning to meet them soon. May be I'll invite them to Europe. We're corresponding via chats, I've got lots of delivery photos of them as the ladies shall be treated like queens. I have even videos of them recorded specially for me. In any sophisticated situation I asked for site assistance and it is better to act like this rather than write negative feedbacks.
My recommendstion to interact with the site if you really want your online dating works. I have never seen anybody more beautiful than Ukraine women.
So I wish everybody love and good luck in their search! Let all be happy! Hug you all, Edgar