Elaine R.

I had a credit from Fandango for movie theater tix that I bought for my me and my family just before COVID hit. My movie was cancelled and I was given a Fandango credit for $50+. Later, once we realized later that going to a movie theater was not going to happen for a long while, I found out that I could transfer my credit to FandangoNOW. What a joke! Worst quality ever. I tried 3 different movies and the movies just stops every 5 minutes. I spent more time watching the little circle go round and round than I did watching the actual movie. When I contacted them and said put my credit back so I could use it at actual movie theaters once COVID was over, they said "sorry" we cant do that. Once you switch, that's it. They said they switched me over to FandangoNOW as a "courtesy!" What? Well, thank you for the courtesy of ripping me off. I wish I would have done a little homework before switching, but who knew? Unbelievable. Seriously, RUN away, don't walk away from FandangoNOW. Oh, and they'll tell you that nobody in your household can be on a computer at the same time as a movie. Nope. Been there, done that. Nothing works. From trying to watch during Prime Time to the middle of the night, nothing works. And they could care less... Ugh!