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Eli W.

Contributor Level

Total Points
80

1 Review by Eli

  • Hampton

12/30/18

My wife and I decided to go away for the weekend and we chose to come to the Hampton Inn and Suites Yonkers. When we got there, the guy behind the desk was really nice and friendly. He put us in our room really quickly. When we got to our room, we noticed that there were hairs on the toilet seat as well as in the tub. We went back to the front desk and asked if we can be changed to a room that had been cleaned. After the manager sent someone else to see if there were really hairs in our room, and got a confirmation that there were indeed a few hairs there, he came to check it out himself. When he saw that there were hairs, he made us feel very uncomfortable (giving us a vibe that he was anti semetic!) coming really close and stating that "it's so strange because I saw the supervisor cleaned the room, and she doesn't even have straight hair". (Indicated that we might have planted the hairs there or something of that sort, when we weren't asking for any sort of upgrade!) We felt really uncomfortable when in reality the manager should have apologized to us and try to make up for the inconvenience! This really ruined our vibe for the weekend which was a real shame because the hotel grounds we're really nice and the pool was great as well as the buffet breakfast that was included. I would not recommend going to this hotel because you can go to many other hotels where the staff will treat you like a paying customer.

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Tehila M.
2 Reviews
7 Votes

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