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elizabethm2108

Elizabeth M.

Contributor Level

Total Points
160

2 Reviews by Elizabeth

9/14/21
Verified purchase

Goldbelly is the WORST for sneaky business practices and bad customer service. My original order was "free shipping" with delivery the next day if I ordered right away. But when I went to order, "free shipping" was only available if I selected delivery in two days. So I selected the two day delivery and put in my order assuming I would receive it as expected. I grew concerned when I didn't receive the tracking number until very late the next day. I grew more concerned when I started receiving emails from Goldbelly warning of shipping delays. Then FedEx sent an email saying they "attempted delivery" which was not possible. I work from home and no delivery was attempted. When I contacte FedEx the story changed and I was told there was "no safe place to leave the package" but again, I was home and there was no delivery attempt. So my package would not be delivered until the following week by which time it would no longer be edible as this was a perishable order. I contacted Goldbelly to request a refund since I didn't receive my order on time but was told "all sales were final" and I would get a 60 day credit after which they apparently keep my $$ or they would reship the order for an event that has already passed. So now I'm out of $$ and stuck with food for an event that has already happened with neither Goldbelly or FedEx taking any responsibility. I've learned my lesson and warn Buyer Beware!

Tip for consumers:
Don't order from this site!

Products used:
None - never received my perishable order

Service
Value
Shipping
Returns
Quality
9/7/21
Verified site experience
• Updated review

Processing fee...

They sneak a service fee in at the last minute
6/11/21
Verified site experience
• Previous review
brianb2096
Brian B. – ReserveBar Rep

Thank you for the review. A service charge is added to all orders to ensure liquor sales are received by adults over 21 years of age.

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