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Elizabeth M.

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1 Review by Elizabeth

SparrowsTree

  • SparrowsTree

“Edited: they delivered, but customer service needs improvement”
9/15/15

Update 09. 21. 15:
I did finally receive the product on Friday September 18. I also received an email response earlier in the week from Sparrows Tree after leaving an unhappy voice message. They say they sent previous emails - not sure why I didn't see them, I don't have any filtering. Sparrows Tree could greatly improve their customer experience by 1. Having an outgoing phone message that includes their business name instead of just "Google", 2, by answering the phone, or at least calling back after a customer leaves a voice message, 3. Being proactive about notifying customers when their orders will be delayed instead of waiting for the customer to inquire, and 4. Providing expected shipping information with the order confirmation email and on the order review page of their web site.
Original review***************************************************************
I placed an order with SparrowsTree.com on August 30,2015. I promptly received a confirmation email but it didn't include any information about an expected ship date. Almost two weeks later I started to look into the situation. My credit card was charged on August 31,2015. Their website showed that my order was in "processing" status and still there was no information about an expected ship date. I sent an email. A couple days later, I sent another email and also tried their phone. Bottom line is that I haven't had any communication from this company - they haven't responded to any of my three emails, I've called at least 6 times over a period of a few days and they have never answered the phone, I've left two voice messages and they haven't called back.

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Helpful  (2)
Thank you
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Justin A. – SparrowsTree Rep

Thanks for replying to my last email. As I had stated I had responded to all of your emails, I am unsure why you have not received my responses, but I was beginning to wonder because my responses were almost the same all 3 times based off of your inquiry. I do apologize for the communication issues. But as I had stated and provided your order did ship and there is tracking information so you can track the progress of this. It is not our intention provide a negative experience. This is a family run business locally and online and we want to have a good relationship with our customers. As stated in my last response, that you did confirmed you received, I had provided my personal cell if you had any questions or needed to talk to me personally. Young Living is a great company, but they had a major issue with this shipment which delayed you and a number of customers. I do apologize for this and hope to earn and give you a much better experience in the future. Thank you -- Justin Allen

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Elizabeth M.'s review of SparrowsTree earned 2 Very Helpful votes

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