Thumbnail of user elizabethr1902

Elizabeth R.

spring, tx

Contributor Level

Total Points
81

1 Review by Elizabeth

  • CPAPSupplyUSA

4/18/22

If I had looked at the reviews of this company, I wouldn't have shopped here. As it was, I did a sleep study and ordered products. After completing the sleep study, I ordered my supplies (I was told by the nurse-practitioner she would send the Rx right to the company). After a week of no order confirmation or any emails from the company, I got on the chat to say I hadn't received any information. The woman on the chat practically scolded me that I should have an order confirmation. I called the company, and was told they couldn't send the stuff because they hadn't receive the Rx. So I had to make ANOTHER appointment, wait a week for that, and the nurse-practitioner had no excuse for why she hadn't sent the prescription. I waited another week, called the company again, and they had just sent it out. I ordered nasal pillow replacements and after two weeks hadn't received my stuff. I sent them a chat and the reply gave me my order number and the tracking information -- the information I had included in the chat. I cancelled the order. Reading the reviews now, I hope to get my money back. Stay away from this company. I'm asked to include proof of purchase to verify myself, but I don't have the receipt from January, and I never received the replacement items. Poor customer service.

Tip for consumers:
I would stay away from this company.

Products used:
I purchased a Resmed airsense 10 cpap, and a nasal pillow mask

Service
Value
Shipping
Quality

Elizabeth Has Earned 1 Vote

Elizabeth R.'s review of CPAPSupplyUSA earned a Very Helpful vote

Elizabeth hasn’t received any thanks yous.

Elizabeth doesn’t have any fans yet.

Elizabeth isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user dm970
1/10/24

Horrible customer reps. Some with massive attitudes. Some don't even know about the products they...

Thumbnail of user golfaz72
12/7/23

Very bad customer support for a product that did not fit. Would not accept a return or refund. Do...