Ella B.

I ordered 2 pairs of pants, one pair of jeans arrived without button holes, and no laces, the other was suppose to be 2XL, instead I received a small with a broken zipper. I fought with them for a refund, but these people are scammers and GREEDHEADS, they only offered 60%. They refused to pay for return shipping from America to China, so in order for me to be fully refunded, they expected me to pay for shipping to return defective and damaged clothing. I complained to PayPal, and my credit card company, PayPal gave me something towards shipping costs, but not enough, it's ridiculously expensive to ship anything to China from the the USA. These people are the most unethical business people on the planet! They couldn't care less about what they stick in a package on a slow boat from China to the USA, then they dig their heels in after seeing photos of the substandard defective and damaged merchandise they churned out. SCAM, SCAM, SCAM! DO NOT WASTE YOUR MONEY OR TIME ON VIVIBEAUTYMALL! Especially if you live in the United States. BEWARE and a WARNING to all AMERICANS!

Sent wrong size, said it was silver, but it's counterfeit alloy, sent 2 phone numbers that don't work. Terrible customer service, reps stubbornly defend the company's mistakes, run out of China and Hong Kong. False address and phone number in CA. No one there. Writes disconnected phone numbers on invoices and emails. Bad experience. Don't order from these frauds.