I have used Thumbtak and what I have found is that they are a vehicle for start up vendors that often (or on my cases) go out of business when the project does not work out. In two cases Thumbtak's resolution team stated that "there is nothing that they could do as the vendor is out of business". In one case a nursery (Blue Print Landscaping) planted the wrong trees (I paid for Pear Trees and they planted Maple) of which I paid more than $2,000 for and in the other case a vendor/electrician broke one of my exterior $500 cameras and said they would pay for it and they too went out of business and Thumbtak only offers their condolences. Go to Angie's List. Some how I thought Thumbtack was reputable and they are not.
Hi Ellen, we're sorry to hear about these projects, that's very disappointing. It sounds like you worked with our Trust and Safety Team, however there wasn't a resolution. When action is taken against a pro's account, for instance resulting in removal, we may still have options in place to help you step forward from these concerns in a better way. Please send us a direct message via social media (Instagram, Facebook, Twitter) so that we can look further into this for you and ensure you're getting the support you need.