Ellen K.

Level 1 Contributor

Contributor Level

Total Points

3 Reviews by Ellen

Verified purchase

Saw an AD for their Vanish Cream for scars.
This website looks legitimate but it's one of those Chinese companies again.
No where on the website does it indicate how many ounces the product was. It should be listed in black and white under the description!
Furthermore it's Made in China, which is not listed in the description either.
Customer Service states that returning the product will take up to a week for them to reach out for the process to begin.
They do have a 100% guarantee on satisfaction, but it takes a while to get the ball rolling.
I have a 0.5 ounce tube of junk for $20 with the discount code. The price went up after my purchase.
It appears they purchase their positive reviews, cause it doesn't work!
Just don't purchase anything from them. Especially for items that go on your skin, avoid anything made in China. They still condone testing on animals and I also don't trust the quality of anything made there.

Tip for consumers:
Skip it!

Products used:
Vanish scar cream

Verified purchase

I was looking for a discontinued product and anything that would compare to that. I initiated a chat with customer care & was blown away by how helpful the representative was. She was amazing. She gave me multiple suggestions which helped me make my decision.
They offer free shipping and they also give you samples to try. My only regret, is that I have never came across this website before. They have a rewards program when you sign up, which will be helpful in the long run.
I got my order within a week!
Give them a try, you won't be disappointed!

Products used:
Mineral sunscreen for the face.

Verified purchase

The company has good products. But they have the absolute worst customer service ever. No one answers the phone during business hours, which is 9am-5pm (EST). No one answers their emails, even though they promise to reply within 48-72 hours. Don't shop with them online. You will never get any assistance! God forbid you make a mistake placing an order, NO ONE cares or bothers to assist. I keyed in my zip code wrong by one digit. Trying to get that fixed has been a nightmare and I don't know if I will ever get my order. The absolute worst experience from an online store EVER! Buyer beware!

Tip for consumers:
Don’t shop

Products used:
Still waiting


Ellen Has Earned 6 Votes

Ellen K.'s review of Ooala earned 4 Very Helpful votes

Ellen K.'s review of Lovely Skin earned a Very Helpful vote

Ellen K.'s review of Shu Uemura USA earned a Very Helpful vote

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