E L S.

I would give them a zero if Sitejabber would let me. We renovated our kitchen and bought all new appliances from Gerhard's. We made the mistake of buying their extended warranty. A couple years later, something went wrong with the oven, so I called them to activate our warranty. They told me that we had covered everything but the oven, which seemed odd to me, but the appliances had been delivered to my contractor to install, so I had no receipt showing me what was covered, so I had to take their word for it. A few months later, we had issues with the microwave, so I called them to get it fixed. The person I talked to this time told me that we'd covered everything (including the oven) except the microwave. I had them check multiple times and each person now gave the story that we'd covered everything but the microwave. We dealt with the microwave repair, as we had with the oven, on our own. We did send them the bill for our oven repair since they were now saying it was covered. Almost a year later, we have not been reimbursed. Now, I get a mailing from their warranty company New Leaf, telling me that my warranty is going to expire soon and don't I want to renew it. The mailer lists all the covered appliances, which include both my oven AND microwave.