Em D.

Absolute awful experience. I purchased two lingerie pieces from this company. I spoke with a representative to ensure they would fit in size. The packages were supposed to be delivered with faster shipping within a week. It took almost a month to receive. Then I got them and the pieces were horribly cheap quality. The gems were fake and one cut my leg. The sizes did not fit me, even though I gave my representative my sizes. The material was very cheap and rough. So displeased with this order. The day I received the items, I emailed the company to return them. Filled out the Google Form they request in order to process a return. Their website states that returns are hassle-free, quick and easy- which it is anything but. I received these items mid-February. It's now March, 19th and I'm still fighting to get these items returned. Their customer service representative, Aubrey, takes a while to answer, even if I respond immediately to her emails at 3 am my time. She has been polite, but clearly does not care that the customer is dissatisfied and just wants our money. The website does not state that the customer must pay for the return. It hasn't been quick or easy, so I asked if the company would pay for it because of how much struggle I have been going through waiting for the package and waiting to return it, and the fact that I was unhappy with the items. She won't go to a higher up to get it approved and it's ridiculous that it is taking this long. It's not like I'm missing out on $10 either. I spent $63 on these items both the quality and the customer service are awful.