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I narrowed down my list in the cart to 5 items and ordered ($37-39). Now all of sudden I have been charged for $70! And was told "I cannot cancel the order" why I have been charged for something I did not order! I am assuming it is some system error. But it is not helpful at all when the company does not want to fix the problem! All they say is "cannot cancel the order" so I have to pay for what I did not order!?!?!?
Tip for consumers:
Screenshot the list of item you purchase before you submit your order. Because the confirmation email sent me all the extra items I end up removing from the list!!!!
Emily M.'s review of Grove earned 28 Very Helpful votes
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Hi Emily, we're so sorry for any inconvenience or confusion. If you'd be so kind as to provide your Grove email at reviewsupport@grove.co, we'd be happy to take a look. Thank you.