Erica S.

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Total Points

2 Reviews by Erica


I ordered a halter top dress; I usually don't order clothing online, but this looked so cute. However, I was disappointed; the zipper stuck, and the chest gapped open in a very unflattering way; it just didn't fit right. As of today, Rosegal refunded my money to PayPal, sent me a nice note, and told me I needn't bother shipping the dress back. So I will donate it, per their suggestion. And I am upgrading my one-star review to three. I didn't care for the merchandise, but their customer service was more than satisfactory.

rosegal r. – Rosegal Rep

Dear Erica,

Thank you for your review.

All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.

We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.

Best regards,

Rosegal Customer Service Team


I can't say enough about this small gift company. They have a huge variety of stuffed animals and other gifts, they personalize gifts (words AND pictures, if you like), they are reasonably priced, and their service is as good as their quality -- read: excellent. If you have a special request or questions, you can email them and they get right back to you. I have bought about half a dozen different presents from them so far and have been delighted each time. If I could give more than five stars, I would!:-)

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