I have used a few different live chat in the past, and Chative is the easiest to learn. The tools are easy to find and have faster editing/settings. Moreover, the price at Chative makes me so surprised because, for only $8, I can use all features to ensure my customers' satisfaction and increase leads for my business.
So I have to say that you should try to use Chative, maybe it has some bugs, but it's okay because it's a new platform so I can understand this situation. But in the end, Chative did a great job because every problem raised was solved, and Chative also continuously updated new features. And that makes me set my mind at rest, and more believe in Chative.