Erin M.

This place sucks. I was in need of purchasing private health insurance and called last week after being denied through another website. They told me I would be getting a PPO plan that was one of the largest in the country and checked my medications and my doctor to see if they were in network. Surprise, I called my doctor the next day to confirm and the "plan" was not accepted. I then tried calling customer service to cancel my plan. The lady was trying to be helpful, and tried to reach out to my doctor to see if they would "nominate" to accept my personal coverage so I could continue seeing my doctor. They did not, and she did not cancel my membership like I had asked. Fast forward to three days later, and after signing up for a legitimate health insurance company, I tried following up again to cancel my membership. Essentially, the "customer service" representative did not cancel my membership. He told me that my experiences with my doctor and trying to access the discounted medication rates through the PPO insurance card at CVS and being denied were not true. I had to ask maybe 5-6 times for him to please cancel my membership since it is not serving me and I was told things that were incorrect and continued to argue with me. I just hung up on him since he put me on hold and did not help, and had to call my bank to dispute the original charge and for all upcoming monthly charges. Do yourself a favor and NEVER call this company.