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We purchased an attractive retro small fridge for beverages only
It stopped cooling within two years
It is IMPOSSIBLE to get a response from Customer Service which is clearly a misnomer for that department.
The local high end appliance dealers have told me that their products are usually substandard and the company is notorious for their lack of customer concern.
I have just purchased a much more reliable brand from a local business who not only inspired confidence, but takes responsibility for any issues even beyond the warranty period
I purchased 4 cases of snickers for my office
These arrived during our third heat wave in Connecticut and were not packed with cooler blocks or any type of insulation
I contacted customer service who wanted to issue a return label
The fundamental issue was that all NINETY-SIX candy bars were liquid and essentially chocolate pudding.
Needless to say I discarded them
It took upwards of an hour yesterday and she was ineffective
* HerRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We just returned from our second Road Scholar trip
First was last year to Cinque Terra- no problems and no change in flights and/or itinerary
This most recent trip was from Antarctica- fabulous destination, largely run by a different company on the ship = antarctica 21
However, we were fogged in for 2 extra days
R. S. rebooked us from what was a non-stop to a 3 -stop trip home from Santiago, Chile
Initially we were told by our guide they wouldn't retry
However, when we prevailed and said we would pay ourselves AND showed them that our original flights were available, they changed them
This took 24 hours of wrangling and was upsetting obviously
HOWEVER, our upset was compounded by the lack of any interested response when I tried to speak with upper management once we returned home
The insular culture of this company is frightening and akin to an inbred fraternity.
Customers have no ability to accurately verbalize their frustration
We were not seeking renumeration, but rather simply attempting to understand why the so-called "custom travel" department was so insensitive to the individual traveler
We'll never travel with them again nor would we recommend them
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I’m sorry you don’t feel we have been responsive in understanding your concerns. We researched your problem and learned that a member of management working in the Office of the President has reached out to you personally several times and has been available by phone or email to learn more about your experience. We value feedback from our participants and strive to be responsive. We are sorry that we have fallen short of your expectation.