We just returned from our second Road Scholar trip
First was last year to Cinque Terra- no problems and no change in flights and/or itinerary
This most recent trip was from Antarctica- fabulous destination, largely run by a different company on the ship = antarctica 21
However, we were fogged in for 2 extra days
R. S. rebooked us from what was a non-stop to a 3 -stop trip home from Santiago, Chile
Initially we were told by our guide they wouldn't retry
However, when we prevailed and said we would pay ourselves AND showed them that our original flights were available, they changed them
This took 24 hours of wrangling and was upsetting obviously
HOWEVER, our upset was compounded by the lack of any interested response when I tried to speak with upper management once we returned home
The insular culture of this company is frightening and akin to an inbred fraternity.
Customers have no ability to accurately verbalize their frustration
We were not seeking renumeration, but rather simply attempting to understand why the so-called "custom travel" department was so insensitive to the individual traveler
We'll never travel with them again nor would we recommend them
I’m sorry you don’t feel we have been responsive in understanding your concerns. We researched your problem and learned that a member of management working in the Office of the President has reached out to you personally several times and has been available by phone or email to learn more about your experience. We value feedback from our participants and strive to be responsive. We are sorry that we have fallen short of your expectation.