f f.

I purchased an otterbox case and 10 days later my transaction was still pending at PayPal. I did not create an account on the lifeproof site in making the purchase.

When I made my purchase I used PayPal and unlike other PP purchases I have made in the past with other merchants I received no confirmation of the order number or any purchase details at the email I used to make the purchase.

So 10 days later I know little about my purchase and decided to cancel it and buy from another merchant. First I had little information from PayPal as to whom the merchant was but I was able to get onto the Lifeproof site and entered into a chat session where I was immediately told to contact customer service. The Lifeproof website does not list a physical address to the company. I usually never order anything from a company that does not list complete contact information. My bad I failed to do that on this purchase.

So I called the customer support I was given in the chat robot session and I am told that I am outside of their normal operating hours. It fails to provide what their normal operating hours are. I am asked to provide an order number which I do not have. And again I am repeated the message I am outside of their normal operating hours twice and told call back during their normal operating hours and told goodbye and the call goes dead.

I was not impressed with customer service or their failure to provide an email about my purchase at purchase time.