foadm2

Foad M.

Deland, Florida

Contributor Level

Total Points
161

2 Reviews by Foad

10/26/21

If you like to ATT prepaid plan, beware of the following. It is run or at least billed by VESTA which maybe a lower branch of the company. SIM that is available is from a Porto Rico company bought by ATT many years ago. 5G is not available in this plan but default sim setting is more suited for 2G. In order to get 4G you have to start from factory setting and work your way to 4G.
Stores personnel and their phone tech personnel are not familiar with this plan at all. To get the tech by phone you have to wait 30 to 50 minutes before getting someone who is not trained to deal with ins and outs of plan. For example MNC in Access Point is set at 280 and can not be change it to 410 even though tech tell you to change it. Call and text are ok but streaming like listening to Pandora while driving is constantly interrupted, I assume because of jumping from one tower to another.
ATT from the get go treating you as step son (customer). From the first month my ATT app is not available to you and after a month you still are kick to another site which provide a very basic information. The companies ha pig back on ATT or Verizon like consumer cellular and spectrum unfortunately are not any better. Just Beware!

Service
Value
18.6K Views
1/3/21

Samsung has the worse customer service. They lie and give runaround and keep apologizing. The give themselves a phony American sounding name and it seems their objective is to do nothing. God forbids if you have technical problems. They make their best effort to make sure that YOU are doing something wrong. Even their "How we are doing" email survey is phony. If you say "you are Not satisfied" they won't let you to send it back to them.

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