I once wen't to this site for support and I am 15, once I payed for VIP, I got my thread featured and then weeks later I got into a argument with someone on the forum insulting me over my language learning goals, I felt like they were harassing me, the staff did nothing but go along with it and try to bully me around, eventually they got tired of me and banned me from chat, and the forums, which I don't understand, back at the time I was depressed and angry but I am happy now, this site deserves 1 or 2 stars, this is not a support site as they claimed.