Frank K.

ExistBUYER BEWARE!
We ordered two NEW hover boards from this company.
We received them... BUT they DO NOT work and they DO NOT look to be NEW.

We have contacted the support team.
Although, I can't say they have been much of a support to resolving our issues.
In fact, they have been anything BUT supportive as they have been giving us the run around since December 27,2016.

We have spent hours of our time on the phone trying to resolve this issue.
We have sent numerous emails to *******@hoverboardcloseouts.com.
And have had zero results.

Here are the facts:

Hoverboardcloseouts.com
Support phone # *******138
Email *******@hoverboardcloseouts.com

When you call *******138, in most cases you will be speaking to Carlos, Betsy or Darrell.
Betsy states, "We are simply an "answering service", we do not work for Hoverboard Closeouts."
"We can not see any history on your account. All we can do is send an email to *******@hoverboardcloseouts.com. You can also try emailing them directly."

I asked to speak to Betsy's manager and her response was, "The managers are in a meeting." She would not give a managers name.

Determined to try to get some headway, I headed back to the website, www.hoverboardcloseouts.com - - Under Terms and Conditions (bottom of page), it reads: "Items Damaged During Transit: If you receive a damaged item, you must contact us within 7 days by calling *******789, or by email at *******@hoverboardcloseouts.com. If you do not contact us within this time period, your damage claim may be denied by the carrier. Customer assumes all responsibility for the damaged item before it is picked up by the corresponding carrier agents."

So, I tried calling the alternative support line *******789

NOTE: When you call this support line, you will notice the same automated recorded voice that you hear when calling *******138. This automated woman will thank you for calling, telling you that the next available customer service representative will be available to assist you. HA, NOT!

When the representative answers, you will most likely be speaking to Sylvia or Rosie.
They will tell you that "you have called HoverBoard XP, who has no affiliation with Hoverboard Closeouts and that you need to call *******138."

When I explain that the customer support number *******789) is listed on www.hoverboardcloseouts.com as the number to contact if you received damaged goods, she acted surprised.

Although, it was funny to me that she easily rattled off Hoverboard Closeouts support number (*******138).

Odd? No, I don't think so.

It is quite sad that fraudulent businesses such as, HoverboardCloseouts and HoverboardXP, exist.
And even worse, that individuals such as Betsy, Darrell, Carlos, Rosie and Sylvia are working to SUPPORT these fraudulent businesses.
It is a shame that Betsy, Darrell, Carlos, Rosie and Sylvia haven't come forward to do what is RIGHT.

THE RIGHT THING TO DO WOULD BE TO REPORT, TO ANYONE THAT WOULD LISTEN, THE SUSPISOUS ACTIVITY AND FRAUDULANT BUSINESS PRACTICES THAT ARE BEING CONDUCTED BY THESE COMPANIES.

To think that they are proud of their jobs, the work that they are producing and the people they are affecting really saddens me.

Does anyone take pride in doing the "right" thing anymore?