I ordered a replaecment battery charger for my laptop. Although claiming to be a uk company it was in fact based in China. The wrong adaptor arrived after more than a week. I contacted them via email and they agreed to replace it with the correct one but I had to post the original back first at my expense. The replacement never arrived and I gave up trying to get any further replies when they ignored my subsequent email. I bought a replacement elsewhere which was cheaper and arrived in a couple of days. I did not receive a refund. Avoid.